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Customer Experience Associate - Egypt

WorkMotion

WorkMotion

Customer Service
Egypt
Posted on Tuesday, March 5, 2024

Welcome to our Customer Experience Team, the dedicated front line of our organisation, where client satisfaction is at the heart of our culture. Our team is responsible for guiding clients in understanding our product, solving their operational queries, collecting valuable feedback, driving client growth, and elevating HR processes to new heights. At our company, long-term client satisfaction is a key measure of success, reflecting our commitment to fostering lasting partnerships and continued excellence.

What you’ll do…

  • Critically analyze and respond to queries from our customers and their employees
  • Proactively track requests and ensure they are 100% resolved - own your work from A to Z
  • Ensure customer satisfaction through outstanding customer service
  • Assist in improving our internal processes and knowledge system
  • Advocate for our customers internally

What we’re looking for…

  • Fluency in English- written and spoken
  • 3 - 5 years experience in a client facing role in a remote setting
  • A customer-centric approach to resolving issues
  • Effective collaborator, able to support other team members
  • Ability to monitor the progress of your requests and anticipate roadblocks
  • Show resilience in times of pressure. Startup experience is a plus
  • A quiet environment for making calls, and a reliable internet connection

What we offer…

  • As a fully remote and completely distributed team, you can do your best work from anywhere you are the happiest
  • Trust-based work – organize your own schedule. We want to celebrate results, not hours spent working
  • Subsidised gym membership subscription
  • Training and development allowance
  • Merit-based culture with substantial growth opportunities
  • Opportunities to get to know some of your colleagues at our offices
  • WorkFlex - easily workation from your dream destination
  • Collaborative team culture where everyone's input is valued
  • Regular virtual events and annual team meetups
  • *Some benefits may vary due to local law and regulations.

Who we are…

We are WorkMotion, an Employer of the Future.

By thinking outside the border, we are revolutionizing the working world and making the dream of working from anywhere a reality. Our all-in-one HR platform redefines global onboarding and management, ensuring 100% compliant remote employment.

What's great about being part of WorkMotion is that we practice what we preach – we're all about location flexibility. Joining us means embracing remote work without limits. Our passion lies in building a more globalized world and in transforming how we work in a meaningful way.

** WorkMotion is an equal opportunity employer, committed to fostering an inclusive environment that embraces individuals of diverse backgrounds, genders, sexual orientations, disabilities, religions, ages, and personal outlooks**