Customer Success Manager
Wagmo
This job is no longer accepting applications
See open jobs at Wagmo.See open jobs similar to "Customer Success Manager" Canaan Partners.About the role:
Reporting to the Director, Customer Success, the Customer Success Manager will be responsible for managing employer customer relationships with Wagmo. You’ll be one of the early team members within this function, so you’ll help us define customer success at Wagmo. In doing so, we will look to you to build the playbook that will help us generate long term value for our employer, carrier, broker, and HR tech customer groups in the months and years to come. This position will be at the forefront of defining the company’s processes and best practices to support Wagmo’s growth and will be a key contributor to the company’s overall success.
What you’ll do:
Be a pivotal member of our Customer Success team
Strengthen our customer relationships by delivering amazing support; you’ll be the face and voice of Wagmo with our mid-market and enterprise employer clients
Be an analytical and adaptable partner with a focus on customers’ objectives and opportunities
Engage with data to understand customer engagement, identify product enhancements, and promote user adoption
Track customers’ value, retention, customer satisfaction and ultimately the expansion of Wagmo’s footprint
Partner with employer customers to establish and execute communications strategies that maximize Wagmo’s impact for their teams
Collaborate closely with product and sales to continuously innovate on Wagmo products and deliver value to our customers
Prepare and present Quarterly Business Reviews
Qualifications:
5+ years of customer success experience in employee benefits or HR tech space
A domain expert with experience partnering with carriers and/or brokers and/or benefits admin/ben tech providers or supporting direct-to-employer relationships
Experience in a high-growth startup environment
Entrepreneurial approach, comfort with ambiguity
A socially-oriented advocate who is passionate about building relationships and managing stakeholders
Unafraid of going deep into the data to understand customer engagement and adoption
Passionate about creating technology experiences that empower users
A team-player attitude with a desire to contribute toward company’s mission and goals
Strong project management and organizations skills
Excellent verbal, written, listening, and presentation skills
Highly organized, able to multitask, and easily adaptable to change
Ability to work cross-functionally with product, sales, and engineering teams
Innate motivation, and willingness to work in an autonomous environment – willingness to roll up your sleeves and get the job done
Key Benefits:
Equity in the company
Company paid medical premiums for employee-only plan (3 out of 4 medical plans)
Dental, vision, voluntary life, short term disability and long-term disability
Commuter assistance
Company paid Wagmo pet wellness and insurance plans through monthly reimbursement
Unlimited paid time off
12 weeks parental time off
401k
Company wide open feedback model
This job is no longer accepting applications
See open jobs at Wagmo.See open jobs similar to "Customer Success Manager" Canaan Partners.