Job Title: Part-Time Member Services Associate

Location: Remote - in the following states only: CA, HI, OR, VA, CO, WA, FL, NY

Employment Type: Part-time (25 hours per week) with a schedule of Tuesday - Saturday from 10 am to 3 pm PST

Salary: $25 per hour

Job Summary:

UrbanSitter is looking for an enthusiastic, versatile customer support specialist to join our team. In this role, you'll deliver outstanding support to our members by answering inquiries, resolving complaints, moderating member content, and processing charges and refunds. You'll work closely with a small, dedicated team to keep our community safe, trusted, and well-supported. The ideal candidate is someone who is detail-oriented and committed to accuracy and timeliness, handles multitasking and pressure with confidence, and brings strong communication and a team-player mindset to our dedicated team.

Responsibilities

• Respond to member email inquiries with prompt, accurate, and professional support
• Serve as the primary contact for customer complaints, resolving urgent cases and escalating when needed
• Research and troubleshoot problems independently using available resources
• Moderate user-generated content while balancing multiple priorities
• Review team reports and monitor platform activity to catch issues early and keep the community safe and aligned with our terms of service
• Work proactively toward individual and team goals

Qualifications

• Experience in customer support, administrative assistance, or a similar role
• Excellent written communication skills and fluency in English
• Strong analytical and problem-solving abilities
• Quick to learn new tools and technology
• Highly organized with strong attention to detail
• Self-directed, with good time management and the ability to work independently
• Eager to contribute to team goals and process improvements

Why Join Us?

At UrbanSitter, we believe that everyone should be free to pursue their choice of career, education, family, and self. For millions of Americans, a lack of affordable, trusted caregiving solutions stands in the way of following their life's passions-or worse, maintaining their basic mental health.

We're here to change that. If you're passionate about building solutions that connect families with caregivers and caregivers with well-paid work, come join our team. We provide a supportive and collaborative work environment with opportunities for career advancement and flexible working hours.

To apply: Contact Malcolm at malcolm@urbansitter.com with a resume and cover letter.

UrbanSitter is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.