Job Title: Customer Payment Specialist

Location: Remote - available only in the following states: CA, HI, OR, VA, CO, WA, FL, NY

Employment Type: Part-time (25 hours per week) with a flexible schedule, as long as deadlines are met. Preference for morning availability, as most coverage needs are during AM hours.

Salary: Dependent on experience ($25 - $30 per hour)

Job Summary:

UrbanSitter is seeking a meticulous and organized candidate with previous bookkeeping/accounting experience to join our team. This role involves providing exceptional customer service to customers, maintaining precise financial records, processing reimbursements and invoices, and reconciling accounts. The ideal candidate will demonstrate strong attention to detail, excellent organizational skills, ability to multitask and work under pressure, a commitment to accuracy and timeliness, and excellent communication skills.

Responsibilities:

• Handle customer reimbursements and ensure payments are completed within the specified timeframe.
• Communicate with customers via email regarding their reimbursement requests, providing prompt, professional responses to inquiries. Reach out proactively when additional information is needed for submissions.
• Assist with monthly reimbursement reconciliations and verify accuracy of customer transactions.
• Proactively identify opportunities to enhance customer service, streamline processes, and address training needs.
• Serve as the primary point of contact for customers with reimbursement questions and as the primary subject matter expert for our internal teams, providing clear guidance and resolving issues efficiently.
• Support the finance and accounting team with reconciling accounts and other financial records.
• Support the finance and accounting team with generating financial reports, including balance sheets and other necessary financial documents.
• Ensure compliance with relevant tax requirements.
• Support the preparation of financial statements for audits.
• Address and resolve any discrepancies found in financial records.
• Provide backup financial or customer service support to other departments as needed.

Qualifications:

• Experience processing reimbursements, payments, or other finance-related tasks. Prior experience in accounting, finance, or a similar administrative role is preferred.
• Proficiency in Google Workspace (Google Sheets, Google Docs) and familiarity with expense or reimbursement processing software such as Stripe.
• Associate’s degree or higher in Accounting, Finance, or related field (preferred but not required).
• Excellent organizational skills and attention to detail.
• Strong analytical skills with the ability to spot numerical errors.
• Ability to work independently and manage time effectively.
• Flexible schedule to accommodate deadlines.

Why Join Us?

At UrbanSitter, we believe that everyone should be free to pursue their choice of career, education, family and self. For millions of Americans, a lack of affordable, trusted caregiving solutions stands in the way of following their life's passions-or worse, maintaining their basic mental health.

We're here to change that. If you're passionate about building solutions that connect families with caregivers and caregivers with well-paid work, come join our team. We provide a supportive and collaborative work environment with opportunities for career advancement and flexible working hours.

To apply: Contact Leticia at leticia@urbansitter.com with a resume and cover letter.

UrbanSitter is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.