Technical mastery of configuration management, ITSM, network security and associated applications OR one highly-specialized field skill such as integration with 3rd party products using APIs, NERC/CIP or IT Security
Provide remote and on-site services and support to customers during the testing, evaluation/pilot and production phases to ensure a successful deployment
Collect infrastructure technical requirements from customers and create implementation and production deployment procedures to work within client environments
Execute according to customer/project requirements and escalate issues to management
Develop custom scripts, utilities and integrations to fulfill customer needs as identified
Support project delivery by ensuring both TrueFort and customer teams are updated on status
Document project status for internal teams and clients including, but not limited to, project scheduling, project tracking and status/completion reporting
Work independently with limited oversight while on assignment
Ensure projects get done, and done well

Bachelor’s Degree in Computer Science, or additional equivalent experience
Requires experience with multiple operating systems (Windows and Linux-based), security policies and terminology
5+ years of field consulting experience for technical products and services
Knowledge of the software development cycle
A professional, positive demeanor and a service-orientated nature
Ability to troubleshoot technical issues to resolve customer problems, obtaining additional support for complex situations
Fundamental systems security knowledge
SANS, White/Black Hat, or other security training (ITIL, GIAC, CISSP, CCNA, or other computer-related Information Technology/Security certification)
Highly motivated with strong communication, presentation, project management and writing skills
Ability to translate customer needs into technical solutions and recommendations
Comfort in working independently and following through on assignments with minimal direction
Superb trouble-shooting skills and persistence in problem-solving
System administrator experience
Travel will be required up to 40%