Customer Solutions Consultant
Tropic
Now more than ever, companies are focused on their bottom line. Tropic’s AI-powered Intelligent Spend Management platform automates procurement to give companies like OpenAI, Notion, and Zapier maximum leverage to control costs and reduce spend.
We launched from stealth in 2020, raised $65 million in funding from tier 1 investors like Insight Partners, became a LinkedIn Top Startup, and rapidly grew to $10B+ in spend under management for our customers. Now is the perfect time to join. The best is yet to come! 🌴🚀
Location(s)
We are looking to hire someone based in the USA for this position.
About the Role
We’re looking for a Customer Solutions Consultant proficient in ERP solutions to help build one of the most elite customer organizations in enterprise tech.
What You'll Do
- Serve as the expert solution architect to enable customers to achieve their desired outcomes by leveraging the Tropic Platform
- Work shoulder to shoulder with our Account Managers to upsell and retain existing customers by:
- Joining our renewal & upsell process as Tropic’s in-house expert and strategic consultant
- Understanding existing customers’ pain points and highlighting Tropic’s solutions
- Resolving obstacles and challenges preventing customers from getting value from the Tropic platform
- Communicating the benefits of new functionality and how it will solve existing pain points
- Generating custom presentations and collateral
- Sharing insights from Tropic’s robust dataset
- Establishing trust with the client by representing Tropic as the future of Spend Management
- Demonstrate competence, professionalism, executive presence, integrity, and humility
- Enable Account Managers to have a deep understanding of Tropic Platform as it evolves
- Collaborate well with the customer team
- Have an entrepreneurial mindset that constantly seeks to improve how we deliver outcomes with the Tropic platform
- Provide a world-class customer experience at every touchpoint
- Participate in and enhance Tropic’s company culture by being positive, kind, hard-working, and accepting of all employees
What You're Looking For
- A deepening of your career in Solutions Consulting or a transition to Solutions Consulting from another executive/client-facing role
- Direct exposure to executive stakeholders at the fastest-growing tech companies on the planet
- Experience at a hyper-growth startup
- Opportunity to think creatively and solve unique business challenges
- Uncapped personal and professional growth opportunities as Tropic continues to scale
What You’ve Done
- 3+ years experience in sales, sales strategy, customer success, consulting, or other customer/executive-facing roles, preferably within the financial sector
- Proficiency in ERP solutions (specifically Netsuite, Quickbooks, & Sage Intacct)
- Expertise in accounting systems and finance/procurement/accounting workflows
- Exceptional verbal communication skills
- Solutions-selling and solutions-oriented mindset
- Willingness to go the extra mile for every single customer and project
- Strong collaboration skills
- Excellent organization, time management, and project management skills
- Ability to adapt and excel at a high-growth startup
- Track record of high-performance
- Passionate about helping customers
Compensation
Specific to pay transparency laws, the annual salary range for this position begins at $90,000 and will include variable pay, incentive stock options, and benefits. The final job level and compensation will be determined by various factors such as a candidate's relevant work experience, years of relevant experience, skills, qualifications, certifications, geographic location, and other business considerations.
What We Offer
- 100% medical, dental, & vision coverage for all employees + dependents
- Remote first work environment
- Optional offices in NYC and Denver
- Virtual & in-person meetups
- $1000 annual stipend for WFH, L&D, Wellness
- Unlimited flexible vacation and holiday time off
- 14 paid company holidays
- 12-week parental leave for all parents
- Online mental health therapy
- Commuter benefits, FSA, HSA
- Award-winning values and culture
- Equity refresh program
- 401k plan
Research suggests that 60% of those identifying as under-represented might have talked themselves out of applying due to imposter syndrome or the confidence gap. If this applies to you, feel empowered to apply for this role even if your experience doesn't exactly match up to our job description (our job descriptions are directional and not perfect recipes for exactly what we need).
Tropic is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. Tropic is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.