Location:
- This role is based 2 days per week out of our San Francisco, HQ and is not eligible for full-time remote work.
Compensation:
- The annual salary range for this role is $155,000-$185,000, in addition to equity & benefits.

The range displayed on this job posting reflects the minimum and maximum compensation. Factors including location, level, job-related knowledge, skills, and experience will determine compensation.

About Gem

Gem is the only AI-first all-in-one recruiting platform. It brings together your ATS, CRM, sourcing, scheduling, and analytics — plus 800+ million profiles to source from — with AI built into every workflow. By eliminating the headaches of juggling multiple tools, Gem helps customers boost recruiter productivity by up to 5x while saving 30-50% on technology costs. Over 1,000 organizations — from startups to industry leaders like Zillow, DoorDash, and Asana — trust Gem to fuel their growth. With an industry-leading 4.8/5 rating on G2, Gem is the platform recruiters actually love to use. Gem has raised $148M from renown investors including Accel, Greylock, ICONIQ, Sapphire, and Meritech.

With Gem, you can experience the power of a truly connected recruiting platform — one consistent interface, unified data, smarter AI recommendations, and simplified permissions. Our customers achieve remarkable results:

Just as we strive to help our customers find great talent, we also invest in our own people and culture. We are proud of the culture we’ve built and have recently been recognized as:

The Team & Role

Gem is looking for a senior individual contributor to own and evolve the GTM systems that power our go-to-market engine at scale.

This role sits at the intersection of Salesforce, Revenue Cloud, data architecture, and real-world GTM usability. You’ll design and build the workflows that connect our tools, streamline how we sell and renew, and help teams spend less time fighting systems and more time with customers.

We’re a multi-product company entering a new scale phase. The foundation exists — what’s needed now is thoughtful system design, simplification, and stewardship.

This is a hands-on builder role with real ownership, not a ticket-based admin role. Ownership here spans everything from system reliability and issue resolution to designing durable workflows that scale over time. You’ll partner closely with Revenue Operations leadership and have access to consulting support for specialized or heavy technical work.

Why This Role Matters

Gem’s GTM motion is becoming more sophisticated — more products, more segments, more signals — and that complexity only works if teams trust the systems supporting it.

Our systems need to help teams:

work faster
spend more time with customers
reduce errors
use data and intelligence with confidence

This role builds the systems foundation for scale without prematurely adding layers of process or headcount. It’s a high-impact senior IC role with meaningful ownership and the opportunity to shape how Gem operates as we grow — by building systems teams trust and rely on every day.

What You’ll Do Day-to-Day

1. Designing usable GTM workflows (end-to-end)

Design clean, scalable workflows across the full commercial lifecycle: lead → opportunity → quote → renewal → expansion → multi-year renewal

Optimize for end-user usability, not just technical correctness
Reduce friction for Sales and CS
Ensure workflows scale as our product catalog and segments expand
Support both sales-led and self-service-adjacent motions

2. Revenue Cloud & Quoting

Own how Revenue Cloud supports our GTM motion:

Configure products, pricing, discounting, and approvals
Shape quoting that is fast, accurate, and maintainable
Expand capabilities where they clearly add value
Partner with consultants for specialized CPQ or complex builds

3. Cross-stack systems integration

Turn tools into a connected system:

Salesforce, LeanData, Gong (Engage + Forecast), Pylon, Vitally, Outreach, Marketo, ZoomInfo, and more
Design workflows that increase signal flow, and reduce tool sprawl
Activate capabilities we already pay for before adding new ones

4. Data architecture & system health

Own the GTM data foundation:

Maintain a clean, well-documented data model
Design fields and structures that support segmentation, reporting, forecasting, and market architecture
Balance precision with usability — data that’s technically perfect but unusable doesn’t help

5. Intelligence → Salesforce

Bring insight into the system of record:

Integrate signals from Gong, Pylon, Vitally, and support systems
Improve deal inspection, forecasting quality, and renewal risk visibility
Reduce reliance on manual rep updates

About You

6–10+ years in Salesforce / GTM systems / Revenue Operations systems roles
Strong hands-on experience with Salesforce Flows, validation rules, and declarative automation
Experience configuring Revenue Cloud or CPQ in real GTM environments
Deep understanding of pipeline, quoting, renewals, and expansions
Proven ability to design systems with end-user usability in mind
Strong GTM intuition — understands how Sales, CS, Finance, and self-service motions actually work
Ability to make smart tradeoffs: build vs simplify vs outsource
Comfortable operating as a senior IC and primary owner
Clear, confident communicator across technical and non-technical partners
Salesforce Admin or Advanced Admin certification

Nice-to-Haves (not required)

Deeper Revenue Cloud / CPQ experience
Experience in multi-product or multi-segment GTM environments
Familiarity with AI-enabled GTM tools (e.g., Pylon, Actively AI)
Basic Apex literacy (helpful, not required)

Benefits

Highly competitive salary & equity
10-year window to exercise your stock options
Supportive Flexible Time Off program
16 paid holidays, including regular company-wide wellness days
Best-in-class medical, dental & vision insurance
$1,200 annual stipend for learning and development opportunities
16 weeks of Paid Parental Leave for birthing and non-birthing parents
New Parent Perks totaling $1,500 and flexibility upon return to work

Gem is an equal opportunity employer. We celebrate our inclusive work environment and encourage folks of all backgrounds and perspectives to apply. At Gem, we’re committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences, and know that our diverse team is a strength that drives our success.

Gem is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please email us at accommodations@gem.com we’ll work with you to meet your accessibility needs.

Gem’s Candidate Privacy Notice

By clicking “Submit Application”, you acknowledge and agree that you have read and understand Gem’s Candidate Privacy Statement, including the information provided on how Gem processes your personal data and your related rights as set forth therein.

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A veteran who served on active duty in the U.S. military and is entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to disability compensation) under laws administered by the Secretary of Veterans Affairs, or was discharged or released from active duty because of a service-connected disability

Recently separated veteran

A veteran separated during the three-year period beginning on the date of the veteran's discharge or release from active duty in the U.S military, ground, naval, or air service

Active duty wartime or campaign badge veteran

A veteran who served on active duty in the U.S. military during a war, or in a campaign or expedition for which a campaign badge was authorized under the laws administered by the Department of Defense

Armed Forces service medal veteran

A veteran who, while serving on active duty in the U.S. military ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985 (61 Fed. Reg. 1209).

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Req ID: R20220343

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