About Us

We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.

Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.

We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.

Here’s a little more:

• Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)

• Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more

• Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission

• Truly global team - 250+ people, 50+ nationalities, 50+ languages

• Guided by our values - ownership, impact, humility, and heart - in deed, not just word

Role

We’re seeking a Compliance Officer (Oficial de Cumplimiento) with 5+ years of experience to lead compliance operations for Taptap Send Financial Services Chile SpA, our international money transfer platform registered with Chile’s Unidad de Análisis Financiero (UAF).

The role is based in Santiago, Chile, so you must either be currently based there, or willing to relocate.

Responsibilities

• Serve as the designated Oficial de Cumplimiento before the UAF, acting as the primary point of contact for regulatory engagement, inspections, and reporting.

• Build out and continuously strengthen local compliance operations, establishing an effective compliance framework aligned with Taptap Send Group’s standards.

• Ensure compliance with all applicable Chilean laws and regulations, including Ley N° 19.913 (as amended by Ley N° 20.818), UAF Circular N° 62 (Instrucciones de Carácter General for sujetos obligados), Banco Central de Chile’s Compendio de Normas de Cambios Internacionales, and Ley N° 21.234 (Ley de Fraudes).

• Manage and coordinate regulatory reporting to the UAF, including Reportes de Operaciones Sospechosas (ROS) and Reportes de Operaciones en Efectivo (ROE), ensuring timely and accurate submissions and proactive communication of material changes.

• Develop, maintain, and update policies and procedures — including the Manual de Prevención de Lavado de Activos y Financiamiento del Terrorismo (LA/FT) — tailored to Chilean operations.

• Conduct compliance testing and monitoring, ensuring prompt remediation of identified issues.

• Prepare internal compliance reports for management and the board.

• Report suspicious transactions to the Unidad de Análisis Financiero (UAF), in accordance with legal requirements.

• Oversee CDD/KYC/EDD on new customers, partners, and products, including PEP screening per UAF Circular N° 62.

• Collaborate with Group Compliance and internal audit teams to strengthen controls and ensure consistency with global standards.

Requirements

• Strong understanding of Chilean AML/CFT regulations, including Ley N° 19.913, Ley N° 20.818, and UAF Circular N° 62.

• 5+ years of experience in compliance within a fintech, remittance company, or other entity regulated by the UAF and/or CMF.

• Experience managing regulatory relationships, ideally with direct experience engaging the UAF or Banco Central de Chile.

• Knowledge of cross-border payments is a strong plus.

• Experience with compliance technology tools (e.g. transaction monitoring, sanctions screening, KYC platforms, etc.).

• A proactive, solution-oriented mindset and the ability to build and strengthen processes from the ground up.

• Excellent communication skills and stakeholder management experience.

• ACAMS, ICA, or equivalent qualification preferred.

Taptap Values

Impact first

Team next

Accept reality

Propose solutions

Win with grit

Be proactively candid, with yourself and others

Love the particular

Own it

Create positive energy

Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.