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Business Operations Lead | UK, USA

Taptap Send

Taptap Send

Operations
London, UK
Posted on Wednesday, February 28, 2024
Our Mission
Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.
The Team
-> Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).
-> Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.
-> Driven by mission, guided by values (see below) – in deed, not just word.
-> Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).
About Us
Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman’s words or TechCrunch article
Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. And that’s just the beginning...
Our Investors
Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels
*We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).
The Role
We are looking for a hungry, highly analytical generalist to join as the first business operations hire. This role reports to the Chief Product Officer and will work cross-functionally with the executive leadership team and all key functional leaders.
Even with the help of a leading edge technology platform, moving millions of dollars a day across dozens of countries and currencies on legacy banking infrastructure isn’t easy.
Long term:
You will focus on the most pressing strategic problems that arise particularly sitting at the intersection of product, go-to-market and analytics.
Short term (next 3-6 months):
In the short term, this role will focus on helping implement our next generation of financial systems while equipping the Financial Control and Financial Planning teams with the tools they need to support our rapid global growth. This is one of the most pressing business problems today and will involve immediate collaboration with Finance leadership as well as product/engineering.

Responsibilities

  • Lead special projects to improve overall organizational efficiency and effectiveness
  • Work cross-functionally with highly technical and specialized product/engineering colleagues across the organization to build scalable systems
  • Take operational functions and processes from 0 to 1, develop playbooks, train others, and scale respective processes
  • Design and improve finance processes and design back office tooling
  • Work with Finance to implement systems via external vendors as well as internal engineering teams
  • Conduct ad hoc financial analysis via Excel, SQL, and other tools
  • Collaborate with product to build longer term internal tooling roadmaps and track key metrics
  • Maintain and enforce best practices for existing Finance tools such as Netsuite

Requirements

  • BA/BS degree required
  • At least 4-5 years of high-performing experience in a data-intensive, analytical environment (combination of professional services and fast growth startup is ideal)
  • Familiarity with SQL; proficiency in Excel
  • ‘No task too small’ -- willingness to dive in and sweat the details regardless of the tool or problem
  • Instinct to add ‘just enough’ process to scale without cumbersome bureaucracy
  • Nice to have: fluency in languages beyond English
Impact first.
Team next.
Accept reality.
Propose solutions.
Win with grit.
Be proactively candid, with yourself and others.
Love the particular.
Own it.
Create positive energy.
Maybe, even have fun.
Equal Opportunity Employer
Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.
If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.
Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.