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KYC Agent, English & Spanish | MOR

Taptap Send

Taptap Send

Casablanca, Morocco
Posted on Friday, October 20, 2023
Our Mission
Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.
The Team
-> Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).
-> Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.
-> Driven by mission, guided by values (see below) – in deed, not just word.
-> Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).
About Us
Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman’s words or TechCrunch article
Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. And that’s just the beginning...
Our Investors
Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels
*We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).
The Role
You would help us deliver exceptional service to our customers. We are currently seeking a dedicated KYC agent to join our team and contribute to our mission of ensuring regulatory compliance and maintaining great customer experience.
You would work different shifts and weekend and late hours coverage will be regularly needed.

Responsibilities

  • Assist customers by voice and non voice channels for KYC related requests.
  • Review and analyze customer documents for accuracy and completeness, identifying any discrepancies or suspicious activity.
  • Conduct thorough customer verification processes, ensuring all necessary documents and information are collected in compliance with regulatory requirements.
  • Know our product and KYC process inside out to educate and inform our customers
  • Suggest improvements to our processes, policies, and documentation to meet customer needs

Requirements

  • Fluent English & Spanish
  • Excellent communication and presentation skills
  • A minimum of one year experience in a call center (Previous experience as a KYC Agent is preferred)
  • Ability to multi-task, prioritize, and manage time effectively
  • Problem solving skills and the ability to work independently and collaboratively
  • Preference for interacting with people all day in a high-paced environment
  • Excitement about working on a small team and helping shape its culture as we grow
  • Passion for work with a significant impact on the world

Nice to Have

  • Experience in the payment space
  • Spent time living/working in Africa or Asia
  • Additional languages - German or Wolof are some examples!
Impact first.
Team next.
Accept reality.
Propose solutions.
Win with grit.
Be proactively candid, with yourself and others.
Love the particular.
Own it.
Create positive energy.
Maybe, even have fun.
Equal Opportunity Employer
Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.
If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.
Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.