We invest in visionary teams with transformative ideas.

Join Canaan's extended family.

Associate Customer Success Engineer

Sync Computing

Sync Computing

Customer Service, Sales & Business Development
Atlanta, GA, USA
Posted on Thursday, May 30, 2024

Company: Sync Computing

Role: Associate Quality Assurance Engineer - Platform Quality and Support

Location: Atlanta

Position Type: Full-time

About Us:

Spun out of MIT, we’re a company founded on making cloud infrastructure easier to understand and control. Our team thrives on solving hard technical challenges and bringing solutions to the world. We are a forward-thinking company dedicated to delivering high-quality software solutions to our clients. Our team thrives on innovation, collaboration, and excellence. We are looking for a motivated and skilled Associate Customer Success Engineer to join our dynamic team.


Data and AI workloads on the cloud are used in production in enterprises around the world, impacting revenue, costs, and product performance. However, the sheer complexity of these workloads makes it difficult to bridge low-level computing properties to high-level business goals. Our vision is to bridge this gap between computing and business and to make it easy for enterprises to stay efficient, agile, and informed. We call this vision – Declarative Computing.

Job Description:

We are seeking an Associate Customer Success Engineer with a passion for quality assurance and supporting our customers. Your primary responsibilities is to ensure Sync customers have a positive experience using our platform through rigorously testing and support.

The Impact You Will Have:

  • Learn and become a Gradient expert! Customers and non technical team members will look to you for advice and expertise

  • Develop, maintain, and execute automated and manual tests to ensure the platform is functioning properly, secure, and performs reliably under load

  • Collaborate with the Field Engineering, Development and Product teams to understand software requirements and design comprehensive test plans

  • Implement and manage data engineering pipelines to support automated testing processes

  • Provide technical support to ensure that customer requests and escalations are resolved within targeted SLAs

  • Apply quality assurance methodologies to identify, report, and track software defects

  • Contribute to the continuous improvement of quality and support processes

  • Conduct performance and load testing to ensure software scalability and reliability

  • Document test results, provide detailed reports, and communicate findings to the development team

What We Look For:

  • Recent degree in Computer Science or a related field, or 2-5 years of related experience

  • Desire to ensure customers are successful at achieving their desired outcome on the platform and that they have a positive user experience while doing so

  • Proficiency in SQL and experience with data engineering

  • Proficiency in Python and familiarity with REST APIs

  • Excellent problem-solving skills and attention to detail

  • Strong communication and teamwork abilities

  • Flexible startup mentality that is able to wear many hats due to changing business needs

  • Collaborative “small team” mentality - highly collaborative, transparent, respectful, quick to

    respond (aka no team silos)

  • A bias to action style of work, someone who “gets stuff done” and solves problems

Skills That Will Help You Hit the Ground Running:

  • Experience with Databricks or similar data analytics platforms is highly desired

  • Familiarity with process orchestration tools such as Apache Airflow

  • Understanding of cloud services and infrastructure.

Bonus Points If You Have the Following:

  • Experience with Selenium or other testing frameworks.

  • Knowledge of continuous integration/continuous deployment (CI/CD) pipelines

  • Cloud administration experience or relevant certifications (AWS, Azure, GCP).

Why Join Us:

  • Opportunity to work with a talented and passionate team

  • Exposure to cutting-edge technologies and methodologies

  • Career growth and development opportunities

  • Competitive salary and unlimited PTO

  • 100% employer paid medical benefits