Our Opportunity:

The Benefits Services Specialist is critical in taking our Benefits programs to the next level by building the service & support foundation for a great employee experience. The incumbent will be employee-facing, seeking to ensure that all current and future employees in EMEA have a positive experience with the Snyk benefits, time off, and leave of absence programs.

The incumbent will be expected to independently resolve problems and queries about benefits enrollment, eligibility, leave of absence programs, disability accommodation, and employee record management. In support of compliance with various countries' regulations and Snyk internal policies, the Specialist assists in auditing employee data in multiple records & systems, document retention, and will perform some basic reporting.

You’ll Spend Your Time:

Benefits Administration [approximately 50% time allocated]

• Partner in driving the implementation and administration of global benefits function with an emphasis on EMEA programming
• Oversee all employee benefits transactions & administration, including new hire enrollments, employee changes, and terminations; Partner with the Payroll function for auditing and effectively managing these transactions within the HRIS and Benefits systems and the reconciliation of related statements and reports; Act as Subject Matter Expert about all tools and systems designed to support Benefits, as part of the overall People Services function.
• With direction and guidance, partner with benefits consultants, brokers, third-party administrators, and other providers; Contribute to annual contract negotiations and open enrollment activities
• Conduct internal studies comprised of employee feedback, external market research, and business needs to analyze the effectiveness and competitiveness of existing benefit and perks programs - enabling the organization to prioritize and correctly value critical elements.
• Seeks to ensure all employee benefits packages and service protocols are conducted with a focus on the organization’s commitment to Diversity, Equity, and Inclusion; escalates any policy or process that seems to undermine or limit the team’s ability to provide access to a world-class employee experience to all

Leaves of Absence & Accommodation Administration [approximately 30% time allocated]

• Act as initial and primary point of contact for all employee inquiries regarding Leaves of Absence and Employee Accommodation policies, programs, compliance, processing, and resources, including (but not limited to) Workers Compensation, Parental Leave, Professional Leave, and Disability and Income Protection claims.
• Coordinate internal and external processing of all requests and inquiries, including the completion of all documentation related to Snyk and/or statutory Leaves of Absence and/or accommodation requests; Includes partnership with People Business Partners, Employment Counsel, Senior Leadership, as well as applicable Disability Vendor(s), and applicable governmental bodies, as needed
• Establish, track, and manage all Leave and Accommodation claims to ensure compliance with all statutory regulations and requirements; oversee internal workflow processes including impact to Benefits and/or Payroll

Operational Support [approximately 20% time allocated]

• Assist in supporting the tactical and transactional backbone of the People teams. Engage with People Partners, Total Rewards & Services Team to enable smooth execution of Onboarding, Offboarding, and Mobility, and any related impact to Benefits enrollment or eligibility.
• Support external relationships with vendors for employment verification, and local unemployment bureau(s); Conduct audits of HRIS, payroll, and benefits data, updating information or recommending corrective action to Benefits or Finance functions, when necessary; Ensure regulatory compliance and reporting for benefit-related plans and programs on a global basis
• Performs service functions by answering employee requests and questions via email, phone, and ticketing system, escalating or referring to Services Team or People Business Partners, as needed

What You’ll Need:

• 5+ years of professional work experience, of which at least 2-3 years is in a benefits role as part of a broader service-oriented People team
• Knowledge and a general understanding of the benefits across the EMEA region, including private benefits and insurance programming
• Strong knowledge and understanding of rewards and perks benchmarking in Tech industry
• Proven record of success with attention to detail, creative problem solving capabilities and demonstrable self-driven initiative to improve operational processes
• Highly attuned discretion with regard to employee data, queries, transactions, and general support.
• Ability to successfully utilize SaaS and web-based technology including Google Apps, Slack, and Zoom.

We’d be Lucky if You:

• Great communication skills. Asking questions, listening, facilitating and arbitrating discussions, and presenting ideas to groups large and small are all things you are good at. One of your strengths is effectively translating complex concepts and information into clear and effective messages.
• Inspiring of trust. Colleagues & customers feel comfortable entrusting you with confidential information, approaching you with questions, and generally relating to you.
• Comfortable with change. You can work well under pressure, with limited direction and are comfortable in a fast-paced environment.
• Proactive and solutions-oriented. Hands-on approach and willingness to be involved with both strategic development and tactical implementation.