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Solutions Specialist



This job is no longer accepting applications

See open jobs at Smartly.io.
Customer Service
Manila, Philippines
Posted on Thursday, January 18, 2024

We are looking for a Solutions Specialist to join Smartly Video and Display's expert Solutions team! As a Solutions Specialist, your core responsibility is to provide support for concerns related to client deliverables such as live issues, client integrations and bespoke implementations. You will be working closely with the clients, client services team and production team to troubleshoot and communicate solutions effectively via email, chat or video call. You will have the opportunity to share your knowledge on your field of expertise while also learning on how to work on other major Ad Serving platforms.

As a Solutions Specialist at Smartly.io, you will …

  • Communicate with the client and stakeholders to resolve concerns in simple, easy to understand terms.
  • Research and develop bespoke implementations and solutions by utilizing APIs, programs or scripts to address customer needs.
  • Build bespoke solutions and scripts.
  • Manage client integrations on the Ad-Lib.io platform (Facebook, YouTube, CM, Google Ads, DV360)
  • Troubleshoot campaign issues and creative concerns by both internal and external clients then provide solutions and recommendations.
  • Raise identified platform bugs to the engineering team.
  • Formulate campaign strategies based on the client's objective for a campaign.
  • Train personnel in your field of expertise.

We're definitely looking for you, if you ...

  • Have a wide understanding of how dynamic digital advertising works.
  • Are proficient in Javascript/Google Apps Script, HTML5, CSS, JSON and XML.
  • Have DoubleClick Studio and CM360 experience is a plus
  • Are knowledgeable in analyzing campaign performance reports. (Preferred)
  • Can multitask and always deliver to a high standard.
  • A keen eye for detail.
  • Enjoy solving problems and learning new stuff.
  • Cooperative and supportive; a true team player.
  • Are amenable to work in flexible shifts.
  • Strong English communication skills.
  • Proactive and continuously strive to exceed expectations.

Meet Smartly.io

Smartly.io is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. We are the only company managing creative and media for 700+ brands worldwide and $5B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.

Visit Smartly.io to learn more.

This job is no longer accepting applications

See open jobs at Smartly.io.