Job Title: Customer Success Manager (German Speaking)

SailPoint is seeking a passionate, German-speaking Customer Success Manager (CSM) to join our growing team! You will be the trusted advisor for our customers, guiding them to achieve maximum value and security from our identity platform. If you excel at building strategic relationships and want to drive customer loyalty for an industry leader, this role is for you.

Our Customer Success team is at the heart of our customer's journey. We are responsible for ensuring they achieve their desired business outcomes and realize the full potential of their investment in SailPoint. This is not a quota-carrying sales role; your success is measured by our customers' success and retention.

Description:

As a Customer Success Manager, you will be the primary advocate for a portfolio of assigned clients, building and sustaining long-term, trusted relationships.

• Develop and execute clear, time-bound engagement plans to ensure the successful delivery of our customers' identity security programs. You'll monitor account health, usage, and satisfaction to proactively address any risks or opportunities.

• Act as a business consultant, providing expert coaching on how to leverage SailPoint's solutions. You'll develop deep insights into your clients' challenges and recommend best practices to solve complex identity and access management problems

• Partner with delivery teams on project status and align on mutual success plans. You will provide strategic updates on your clients' performance to senior leadership and identify new opportunities to expand their use of SailPoint's products

• Drive customer loyalty by ensuring they achieve verified outcomes with our platform. Your ultimate goal is to secure renewals and cultivate a strong base of SailPoint advocates within your accounts.

Requirements:

We are looking for a self-motivated and customer-centric professional with a passion for technology and relationship building.

• Proven experience in a customer-facing role such as Customer Success, Consulting, or Account Management, preferably within a SaaS or enterprise software company

• Strong ability to gather, analyze, and synthesize information to provide strategic insights and recommendations

• Excellent communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences. You are skilled in setting expectations and mediating discussions

• Highly organized and adept at managing priorities for multiple stakeholders in a dynamic environment

• You build lasting relationships based on trust and take ownership of challenges

• You have a strong work ethic and a creative, problem-solving mindset

• Language: Fluency in both German and English is required

• Experience with identity governance, security, or project management is a significant advantage

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