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Implementation Manager



San Francisco, CA, USA
Posted on Friday, October 27, 2023

The Revi Mission 🚀

Revi offers businesses an in-store digital platform that allows businesses to build long-lasting relationships with their customers and allow consumers to digitally interact with any business they walk into. Our product is a beautifully designed in-store self-ordering system where consumers can buy, pay, get rewards, and much more. The data collected is leveraged to improve the ordering experience and attract new consumers. With a fresh round of funding in the bank from top Silicon Valley investors, we are ready to pursue a multi-billion dollar opportunity.

The Revi Role 👩‍💻 👨🏾‍💻

As an Implementation Manager at Revi, you will play a pivotal role in ensuring the seamless integration and success of our new partners. You'll be responsible for orchestrating the onboarding process, collaborating with cross-functional teams, and providing strategic guidance to partners to ensure they unlock the full potential of our platform. This is an exciting opportunity for a dynamic, customer-centric professional who is passionate about helping businesses succeed in the digital landscape.

What You’ll do 👷🏾‍♂️

  • Lead the onboarding process for new partners, including coordinating kick-off meetings, setting expectations, and outlining the onboarding timeline.
  • Conduct thorough orientations to educate partners on Revi's platform features, functionalities, and best practices.
  • Develop tailored onboarding plans based on the specific needs and goals of each partner.
  • Collaborate with the Sales and Customer Success teams to gather partner requirements and preferences.
  • Work closely with Sales, Customer Success, Product, and Engineering teams to ensure a seamless handover from sales to onboarding and beyond.
  • Communicate partner feedback and feature requests to relevant internal teams for product enhancement.
  • Provide strategic advice and recommendations to partners on how to maximize the value they gain from Revi's platform.
  • Identify opportunities for partners to improve their online reputation management strategies.
  • Monitor and report on the progress of partner onboarding, ensuring adherence to timelines and milestones.
  • Conduct post-launch assessments to measure partner satisfaction and gather feedback for continuous improvement.

What we expect you’ll bring to the role: 😎

  • Proven experience in client onboarding, customer success, or account management in a SaaS environment.
  • Strong understanding of online reputation management, social media, and review platforms.
  • Exceptional communication and presentation skills.
  • Analytical mindset with the ability to track and report on key performance metrics.

Perks and Benefits of Joining the Revi Team

∙ Professional development

∙ Hybrid Work (3 days in-person, 2 remote)

∙ Flexible Vacation Policy

∙ Organized volunteer events to give back to our community

∙ Off-sites, events and happy hours

∙ $70,000-$80,000/year