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IT Support Specialist



IT, Customer Service
Posted on Thursday, June 20, 2024
RenoFi is on a mission to make home renovations possible for every homeowner! As an IT Support Specialist at RenoFi, you will be responsible for providing timely and effective technical support across the org, ensuring minimal disruption to their work. The role involves troubleshooting a wide range of hardware, software, and network issues, managing IT assets, and assisting with IT projects. Additionally, the IT Support Specialist will be instrumental in enhancing the overall user experience by delivering proactive support and training to end-users.
Key responsibilities include diagnosing and resolving technical issues, managing IT resources, and contributing to the strategic planning and implementation of IT solutions. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a customer-centric approach. This is an excellent opportunity for an IT professional looking to advance their career in a supportive and innovative environment.

About the role

  • Technical Support: Provide first-level contact and problem resolution for all users with hardware, software, and application issues.
  • Troubleshooting: Diagnose and resolve technical hardware and software issues.
  • Installation and Configuration: Install, configure, and maintain software and hardware components including desktops, laptops, printers, and other peripheral devices.
  • User Training: Train end-users on basic software and hardware operation.
  • System Maintenance: Perform routine maintenance either on internal or external systems
  • Documentation: Maintain documentation of all user issues and troubleshooting steps.
  • Security: Ensure compliance with company IT policies and procedures, and assist in the enforcement of security policies.
  • 3rd party configuration: manage our product and pricing engine using LoanPASS

About you

  • 2+ years of experience similar role
  • Proficiency working with Mac OS
  • Experience with Google workspace is a plus
  • Experience with collaborative tools such as zoom, slack
  • Excellent verbal and written communication abilities
  • Strong problem-solving and analytical skills
  • Customer-oriented with a proactive approach to support
  • You are humble, open-minded and easy to work with
  • Experience working with tracking systems


  • We are a fully distributed team; you can work from the comfort of your home, co-working space, etc. We leave this up to you! We do require you to be in a quiet setting with an internet connection that can support video when joining calls
  • For this specific role, we are seeking applicants with working hours in GMT-5 to support our US team members


  • Competitive cash and stock compensation
  • In-person company retreats
  • Untracked time off
  • Paid parental leave
  • Home office or coworking stipend
  • Flexible working hours
We are committed to hiring and cultivating a diverse team. If you are uncertain about whether you meet our requirements, please apply anyway!
The demand for home renovations has never been stronger, yet, it's surprisingly difficult for a new homeowner to renovate. It can take a decade to build up enough home equity and savings to pay for a major renovation. As a result, recent homeowners do a lot of financially-suboptimal things to compensate like borrow from their 401k, rack up credit card debt, and use high-interest personal loans. Or they just live unhappily for years in a home that doesn't meet their family's needs.
But by completing a major renovation, homeowners are increasing the value of their home. Professional real estate investors leverage this After Renovation Value (ARV) to roll the increase in value into new properties all the time. But there hasn't been a great way for homeowners to take advantage of this. If homeowners had an ability to borrow against the ARV, they could increase their borrowing power up to 10x.
To meet this need, RenoFi created a platform that enables homeowners to borrow funds from RenoFi approved lenders in the form of the first home equity loan purpose-built for renovations! Unlike standard home equity loans, RenoFi Loans use the value of your home post-renovation which lets you borrow the most money at the best possible terms. RenoFi is creating a full suite of renovation loan products to better suit the needs of today’s homeowners!
For homeowners, RenoFi makes it possible to renovate years earlier than might be otherwise feasible. For contractors, we empower the financing of renovations at the point of sale, reducing instances of scope reduction, and ensuring prompt payment. Our lender partners, most often credit unions, rely on RenoFi's platform to generate loans, create efficiencies, and grow membership. The lenders pay RenoFi for the new loans, which allows us to offer our services to homeowners for free. RenoFi is truly a win-win-win for everyone involved.
RenoFi is backed by some of the best startup investors in the world, including First Round Capital, Comcast Ventures, and Canaan Partners.
RenoFi has been built from the start as a fully distributed team with an intentional focus on growing a strong team and culture that spans timezones and nationalities. Here's one fun example!
Please highlight any prior experience working remotely when applying. US or GMT-adjacent timezones will be prioritized.
RenoFi offers competitive cash and equity compensation. Some benefit offerings will vary from country to country. In the United States, we offer competitive health and retirement plans. All staff across the globe enjoy a flexible vacation policy.
Blog post by our lead investor announcing his investment in RenoFi: https://www.canaan.com/latest/brendan-dickinson-announcing-our-investment-in-renofi