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Senior Research and Development Technician

Relievant Medsystems

Relievant Medsystems

Sunnyvale, CA, USA
Posted on Thursday, February 8, 2024

Relievant Medsystems, Inc.

Join our vision to transform the treatment of chronic low back pain. As a 2023 Gallup Exceptional Workplace Award winner, we have an active and engaging culture where your contributions will lead to a meaningful career. Our inclusive and collaborative environment enables employees to thrive by practicing our core values of integrity, passions, respect, collaboration, creativity, and achievement. We offer an excellent compensation and benefits package to our employees.

The R&D Technician will be responsible for supporting the R&D, Operations, & Quality departments with a variety of activities and projects to meet the company’s objectives and key initiatives. This creative role reports to the R&D Manager for direction and offers independence along with team collaboration in a fast-paced environment.

Location: Sunnyvale, CA (This is a day shift position, on site Monday-Friday.)

Responsibilities:

Research and Development:

  • Management of R&D laboratory equipment, calibration, and supplies
  • Fabrication and assembly of prototypes to support new product development
  • Work with engineers to develop laboratory test methods, fixtures, and protocols
  • Execution of laboratory testing and documentation of results
  • Identification and Implementation of process improvement and optimization
  • Operation and maintenance of 3D printers (Prusa, Markforged, & Bambu)

Operations:

  • Preparation and shipping of product training materials to support field training events
  • Handling of returned goods
  • Inspection, testing, and servicing (including upgrading) of capital equipment
  • Device History Record (DHR) tracking
  • General site related FedEx shipping and receiving support
  • Label printing

Quality:

  • Receipt, cleaning, & processing of returned product
  • Investigation and root cause analysis of returned product
  • Documentation of failure modes of returned product.

Essential Functions:

  • Organize lab supplies and materials and develop associated processes for ensuring visibility and traceability of current supply levels; develop systems for replenishment of supplies and materials as needed
  • Maintain Lab equipment, perform preventative maintenance, and coordinate calibration activities
  • Fabricate and assemble prototypes per design specifications, prints and/or engineering direction to support product and process development and testing
  • Document materials and processes of prototypes and devices made for testing
  • Troubleshoot and suggest creative solutions to process and/or design issues
  • Assist with developing manufacturing and test processes and fixtures
  • Conduct laboratory testing on prototypes, developmental devices, and commercial product with excellent attention to detail and document results
  • Maintain an accurate lab notebook and record of assignments and results including documentation concerning materials, parts used, concepts, designs, drawings, and processes according to good documentation practices
  • Update engineers of work status or problems with recommendations for improvement or correction
  • Oversee and operate 3D printer farm including starting daily print jobs, performing maintenance, and managing consumable inventory.
  • Process commercial shipments to customers per standard operating procedures, including creation of shipping paperwork and documentation of shipping logs
  • Contact field sales personnel and customer account representatives to coordinate product shipment logistics
  • Maintain and organize local supply status of commercial product to support urgent and rush orders to customers
  • Prepare product samples for use in product demos and field training events
  • Maintain and organize local supply status of training materials to support field training events; trigger replenishment per component lead time and planned demand
  • Receive, process and document commercial product returned goods
  • Clean and disinfect returned goods in preparation for technical analysis and troubleshooting in support of product complaint investigations
  • Collaborate with engineers to provide support in the resolution and documentation of product complaint investigations
  • Service, upgrade and maintain capital equipment returns in support of replenishment to the field for the rental fleet program
  • Maintain a clean, safe, and well-organized work area
  • Support company goals and objectives, policies and procedures, QA, and FDA regulations

Experience:

Required:

  • Minimum 4 years of experience working in a technical support role, using equipment and processes to develop, build, test and service medical devices (higher education enrollment, certification and/or degree years may be substituted for work experience)
  • Experience with mechanical device fabrication, equipment, and assembly
  • Experience with mechanical test equipment similar to Mark-10, Instron, & MTS test frames
  • Experience with general laboratory tools and instrumentation (microscope, calipers, digital multimeter)

Desired:

  • Experience with design verification testing and test methods
  • Experience with root cause analysis and troubleshooting of product issues from the field
  • Experience with metals, including Nitinol, and polymers
  • Experience with 3D printers (FDM)
  • Experience with creating word processing templates and building spreadsheets using functions (MS Word and Excel), as well as the ability to understand engineering drawings and documentation

Skills/Aptitudes:

  • Excellent written and oral communications skills
  • Capacity to work in a high paced, changing environment, and interface effectively with others
  • High proficiency using MS Excel, MS Word and MS PowerPoint
  • Outstanding attention to detail and understanding of good documentation practices
  • Must be able to work on problems requiring the exercise of autonomy, judgment, and expertise
  • Ability to lift up to 30 lbs on occasion

Education/Training:

  • 2-year associate degree preferred, but not required

Relievant provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.