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Community Support Specialist



Customer Service
Austin, TX, USA
Posted on Thursday, September 7, 2023

About Reflex

Reflex is changing the way that 15-million Americans work in retail. We’re building a platform that matches leading apparel brands with the top tier of retail talent, on-demand.

About this role

Reflex is growing fast, and we’re looking for a Community Support Specialist to support Reflex in our mission to build the best way to work in retail by ensuring we provide an amazing experience for our workers (we call them Reflexers) from the very start. This role is integral to onboarding new workers and protecting the Reflexer experience by ensuring that expectations are set from the very beginning.

What you’ll be doing:

  • Creating a memorable first introduction for users by focusing on Welcome Calls and activating users.

  • Work quickly to convert users in when a market is in need.

  • Provide omni-channel support (via phone, sms, email, and Slack), while finding creative solutions to real-time challenges

  • Multitask while maintaining attention to detail and quality

  • Handle issues while adapting to pressure and time constraints

  • Take ownership of issues and see them through

  • Work as an advocate for Reflexers by improving every part of the Reflex experience

  • Collaborate with the team to improve processes and outcomes

What you should have:

  • 1+ year(s) of experience in a customer facing role, working face to face with customers. Retail experience is preferred.

  • A high level of empathy for others

  • Availability to work weekends, nights, and some holidays

  • Excellent attention to detail; you are able to spot developing issues quickly before they escalate

  • Strong verbal and written communication skills, are comfortable communicating via phone, text and email with both internal team members and external customers

  • The ability to prioritize multiple concurrent tasks in a time-sensitive environment

  • Familiarity with HubSpot or Zendesk or similar ticketing systems

  • You’re a self-starter and familiar with a startup environment

  • You’re willing to take on challenges and learn from failure; ability to work independently & operate in ambiguity

  • You are highly adaptable; you welcome change and the opportunity to influence the future of our organization

What we’re offering:

  • Full-time non-exempt hourly pay

  • We offer Aetna health, vision, and dental insurance benefits

  • Equity grant commensurate with your role as one of the first 30 employees at a fast-growing, early-stage venture backed company

  • Hybrid role with dynamic office environment in the heart of downtown Austin, TX

Our customers and workers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds. If you share our values and our enthusiasm to improve retail, you'll find a home here at Reflex. Reflex is proud to value diversity at our company. All qualified applicants will receive consideration for employment.