IT Support Specialist
nTopology
IT, Customer Service
New York, USA
USD 85k-95k / year + Equity
Posted on Jul 17, 2025
IT Support Specialist
US NY HQ
IT
In office
Full-time
At nTop, we are passionate about building next-generation engineering solutions. We enable the most innovative engineering companies in the world to transform how they develop, test, and manufacture better products faster. Our software has been used to engineer mission-critical satellites, deliver stronger and lighter medical devices for patients in need, and allow engineers to create complex, high-performance products never before possible. And our technology enables companies to fully utilize advanced manufacturing methods like 3D Printing.
If a fast-paced, collaborative and high-performing environment excites you, we'd love for you to join us. We are looking to add smart ambitious teammates who are passionate about problem-solving and passionate about technology.
nTop is hiring an IT Support Specialist to help with our day-to-day IT needs and upcoming projects. This role is based in our headquarters office in New York City, and reports to the IT Manager.
What You’ll Do:
Hardware Support & Workstation Management:
- Perform hands-on installation, configuration, and troubleshooting of computer hardware (desktops, laptops, peripherals).
- Build, image, and deploy new workstations for employees.
- Conduct hardware upgrades and perform routine maintenance to ensure optimal performance and longevity of equipment.
- Manage hardware inventory and track asset lifecycle.
- Assist with the setup and maintenance of meeting room AV equipment, including projectors, displays, and video conferencing systems.
End-User Support:
- Act as a primary point of contact for IT support tickets, focusing on hardware-related issues, software installations, and general technical assistance.
- Provide friendly and effective troubleshooting for user issues, escalating complex problems to senior IT staff when necessary.
- Assist with employee onboarding and offboarding, particularly regarding hardware setup and collection.
- Contribute to internal documentation, FAQs, and knowledge bases to empower self-service and streamline support.
- Educate users on basic IT best practices and common self-service solutions
General IT Assistance:
- Provide white-glove remote and on-premises user support, able to communicate clearly and concisely with C-suite level executives and other staff to quickly resolve incidents.
- Assist with basic network troubleshooting (e.g., connectivity issues, WiFi).
- Support the implementation and enforcement of IT security controls as directed.
- Collaborate with senior IT staff on various projects and initiatives to enhance IT services and infrastructure.
Required Experience:
- Minimum of 2-4 years of experience in IT support, helpdesk, or a related technical role.
- High School Diploma or GED required; Associate’s degree or relevant technical certifications preferred.
- Demonstrated hands-on experience with computer hardware, including building, troubleshooting, and upgrading Windows desktops and laptops.
- Knowledge of Windows operating systems and common software applications.
- Basic understanding of networking concepts (e.g., Wi-Fi connectivity, Ethernet).
- Strong problem-solving and communication skills with a focus on customer service.
- Ability to learn new technologies quickly.
- Ability to regularly lift and carry up to 50 lbs.
- Ability to perform physical tasks, including bending, lifting, and carrying, as necessary for the job (such as delivering computers, unpacking and rack-mounting equipment, etc.)
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Experience:
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) is a plus
- Experience with system imaging tools.
- Familiarity with Google Workspace and Slack.
- Knowledge of Unix and macOS is a plus.
- Interest in building high performance graphic workstations is a plus
- Experience with remote support tools and ticketing systems
Benefits:
- Outstanding PTO and leave policy
- ISO options
- Healthcare with optional Dental and Vision plans
- 401k with generous matching
- STD & LTD
- Commuter benefits for NY based hires
Compensation:
- $85,000-95,000 annually plus options
Req ID: R3