At nTop, we are passionate about building next-generation engineering solutions. We enable the most innovative engineering companies in the world to transform how they develop, test, and manufacture better products faster. Our software has been used to engineer mission-critical satellites, deliver stronger and lighter medical devices for patients in need, and allow engineers to create complex, high-performance products never before possible. And our technology enables companies to fully utilize advanced manufacturing methods like 3D Printing.

If a fast-paced, collaborative and high-performing environment excites you, we'd love for you to join us. We are looking to add smart ambitious teammates who are passionate about problem-solving and passionate about technology.

nTop is hiring an IT Support Specialist to help with our day-to-day IT needs and upcoming projects. This role is based in our headquarters office in New York City, and reports to the IT Manager.

What You’ll Do:

Hardware Support & Workstation Management:

Perform hands-on installation, configuration, and troubleshooting of computer hardware (desktops, laptops, peripherals).
Build, image, and deploy new workstations for employees.
Conduct hardware upgrades and perform routine maintenance to ensure optimal performance and longevity of equipment.
Manage hardware inventory and track asset lifecycle.
Assist with the setup and maintenance of meeting room AV equipment, including projectors, displays, and video conferencing systems.

End-User Support:

Act as a primary point of contact for IT support tickets, focusing on hardware-related issues, software installations, and general technical assistance.
Provide friendly and effective troubleshooting for user issues, escalating complex problems to senior IT staff when necessary.
Assist with employee onboarding and offboarding, particularly regarding hardware setup and collection.
Contribute to internal documentation, FAQs, and knowledge bases to empower self-service and streamline support.
Educate users on basic IT best practices and common self-service solutions

General IT Assistance:

Provide white-glove remote and on-premises user support, able to communicate clearly and concisely with C-suite level executives and other staff to quickly resolve incidents.
Assist with basic network troubleshooting (e.g., connectivity issues, WiFi).
Support the implementation and enforcement of IT security controls as directed.
Collaborate with senior IT staff on various projects and initiatives to enhance IT services and infrastructure.

Required Experience:

Minimum of 2-4 years of experience in IT support, helpdesk, or a related technical role.
High School Diploma or GED required; Associate’s degree or relevant technical certifications preferred.
Demonstrated hands-on experience with computer hardware, including building, troubleshooting, and upgrading Windows desktops and laptops.
Knowledge of Windows operating systems and common software applications.
Basic understanding of networking concepts (e.g., Wi-Fi connectivity, Ethernet).
Strong problem-solving and communication skills with a focus on customer service.
Ability to learn new technologies quickly.
Ability to regularly lift and carry up to 50 lbs.
Ability to perform physical tasks, including bending, lifting, and carrying, as necessary for the job (such as delivering computers, unpacking and rack-mounting equipment, etc.)
Ability to work independently and as part of a team in a fast-paced environment.

Preferred Experience:

Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) is a plus
Experience with system imaging tools.
Familiarity with Google Workspace and Slack.
Knowledge of Unix and macOS is a plus.
Interest in building high performance graphic workstations is a plus
Experience with remote support tools and ticketing systems

Benefits:

Outstanding PTO and leave policy
ISO options
Healthcare with optional Dental and Vision plans
401k with generous matching
STD & LTD
Commuter benefits for NY based hires

Compensation:

$85,000-95,000 annually plus options

Ready to apply?

Powered by

First name *

Last name *

Email *

LinkedIn URL

Location *

Resume *

Click to upload or drag and drop here

In which US State do you currently live?

We are only able to hire employees that live in the following US states, please select the state in which you currently live.

Voluntary Self-Identification

To comply with government reporting requirements, we invite candidates to participate in the self-identification survey below. Your completion of this form is entirely optional, and your decision will neither influence the hiring process nor any subsequent stages. Any information you choose to share will be kept confidential and stored in a secure file. As outlined in our Equal Employment Opportunity policy, we uphold a commitment to non-discrimination based on any protected group status specified in applicable laws.

Gender

Race

Race and ethnicity descriptions

Voluntary Self-Identification of Veteran Status

VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans. To help us measure the effectiveness of our outreach and recruitment efforts of veterans, we are asking you to tell us if you are a veteran covered by VEVRAA. If you believe that you belong to any of the following categories of protected veterans, please indicate by making the appropriate selection.

Veteran status descriptions

Disabled veteran

A veteran who served on active duty in the U.S. military and is entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to disability compensation) under laws administered by the Secretary of Veterans Affairs, or was discharged or released from active duty because of a service-connected disability

Recently separated veteran

A veteran separated during the three-year period beginning on the date of the veteran's discharge or release from active duty in the U.S military, ground, naval, or air service

Active duty wartime or campaign badge veteran

A veteran who served on active duty in the U.S. military during a war, or in a campaign or expedition for which a campaign badge was authorized under the laws administered by the Department of Defense

Armed Forces service medal veteran

A veteran who, while serving on active duty in the U.S. military ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985 (61 Fed. Reg. 1209).

Veteran status

Voluntary Self-Identification of Disability Status

Form CC-305

OMB Control Number 1250-0005

Page 1 of 1

Expires 04/30/2026

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

Disability descriptions

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)

Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS

Blind or low vision

Cancer (past or present)

Cardiovascular or heart disease

Celiac disease

Cerebral palsy

Deaf or serious difficulty hearing

Diabetes

Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders

Epilepsy or other seizure disorder

Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome

Intellectual or developmental disability

Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD

Missing limbs or partially missing limbs

Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports

Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)

Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities

Partial or complete paralysis (any cause)

Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema

Short stature (dwarfism)

Traumatic brain injury

Disability status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Req ID: R3

Apply now

See more open positions at nTopology

Privacy policy Cookie policy