At nTop, we are passionate about building next-generation engineering solutions. We enable the most innovative engineering companies in the world to transform how they develop, test, and manufacture better products faster. Our software has been used to engineer mission-critical satellites, deliver stronger and lighter medical implants for patients in need, and allow engineers to create complex, high-performance products with revolutionary speed and accuracy.

We are looking to add smart ambitious teammates who are passionate about problem-solving and cutting-edge technology to a fast-paced, collaborative environment.

Overview:

nTop is hiring for a Senior Onboarding Engineer. This role will be critical in helping our customers achieve success and initial value by facilitating a training curriculum that enables them to execute applications and workflows that are specific to their goals. This role will work collaboratively with Customer Success Managers, Solutions Engineers, Sales Reps, Application Engineers, Product, etc. to help drive the voice of the customer into everything we do at nTop.

This role can be based in Germany or the United Kingdom, and reports to the Director of Customer Success.

What You’ll Do:

This role will be primarily focused on and responsible for onboarding nTop customers in the EMEA region, including managing software training sessions and application (use case) specific workshops
You will be responsible for carrying out training sessions based on pre-developed curriculum, as well as recommending training sessions that help our customers achieve their desired outcomes (both 1-to-many and 1-to-1)
As an nTop platform expert, you will help enable our customers by clearly demonstrating how to execute nTop applications, as well as answering any customer questions
Be an integral part of driving performance for TTFV (time to first value) and platform adoption (usage)
Help drive retention and growth among our customers by understanding their business and technical needs, and using that to drive an effective onboarding experience
Leverage CRM tools reporting in order to track and manage customers’ onboarding experiences
Drive the product feedback loop from customers via tracking tools and internal collaboration during the onboarding stage in order to support VOC initiatives
Curate and develop technical content on our LMS (Learning Management System) and the nTop Learning Center
Work with customers directly for hands on application development in the software
Up to 10% of travel for onsite customer engagements and/or trade shows

Required Experience:

Hands-on experience in the aerospace and defense industry, industrial and/or high performance automotive, with a background in design optimization on real programs — bringing real-world insight into complex, high-stakes operational workflows
A Bachelor's and/or Master's degree in Engineering or similar, plus 3+ years of accomplished industrial experience (highly-relevant doctoral degrees can be substituted for three years)
Strong proficiency in parametric modeling and 3D CAD
Fluent in Python / MATLAB
Demonstrated knowledge of design optimization & surrogate modeling / inverse design
5+ years of experience working in an engineering or design role
Customer-focused, enthusiastic, positive, and service oriented attitude with a strong understanding of engineering software or experience in a technical environment and experience working with large enterprise customers
A passion for teaching, and ability to clearly communicate and demonstrate complex concepts
Exceptional communication skills (written and verbal), highly organized, collaborative and detail oriented
Exceptional relational intelligence that enables you to guide customers through the onboarding process, effectively reading their concerns, adapting communication styles to different stakeholders, and transforming potentially complex technical challenges or learning hurdles into positive outcomes
Results-driven mentality, self-starter with a bias for speed and action
Comfortable in a startup environment where we move quickly and wear many hats in a dynamic setting

Preferred Experience:

Experience with FEA/CFD concepts and how to apply them to real life engineering problems (i.e Heat Exchangers and Aircraft Design)
Familiarity with FEA/CFD tools such as Abaqus, Ansys, Fluent, Nastran, LS-Dyna and engineering and CAD software such as Solidworks, Catia, Matlab, etc.
Prior experience with nTop
Working knowledge of additive manufacturing and other advanced manufacturing techniques.
Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred
Prior experience with a managing a learning management system
Proficiency with Javascript, HTML/CSS, or Adobe CS

Compensation:

€85000- €95000 annually

For roles based in the United States, nTop can only hire US employees who reside in the following states at this time: California, Connecticut, Colorado, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington

For roles based in EMEA, nTop can only hire employees who reside in the following countries at this time: France, Germany, and the United Kingdom.

nTop is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. nTop is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.

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