What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

About the role

As a Senior Maintenance Project Coordinator - Repair & Maintenance at Mynd, you will serve as the escalation point for repairs and maintenance requests for a regional portfolio of rental properties. You will work with Maintenance Project Coordinators and cross-functional stakeholders to resolve complex maintenance issues, resolve credit requests, and lead service recovery efforts.

Responsibilities

• Process customer experience-related tasks such as low CSAT review, credit request review, displacement requests, external escalations, and payment disputes.
• Schedule and manage service appointments. Including following up with vendors and other parties regularly to ensure the service request is tracking to budget and completion time cycle goals.
• Assist with reviewing and building of project scopes and pricing from contractors up to a defined dollar amount.
• Working closely with leadership to develop best practices and mitigate operational risks.
• Support and train new Maintenance Project Coordinators on service request management best practices.
• Serve as a flexible resource in your assigned region and provide overflow coverage for the Maintenance Project Coordinators.
• Committed to support west coast market and Pacific Hours of 8am - 5pm PST for at least 1 year

Qualifications

• High school diploma (or GED), college degree preferred
• Prior experience in a similar position requiring coordination of residential service requests with multiple stakeholders and deliverables
• A demonstrable history of de-escalating issues and leading difficult conversations
• Prior experience utilizing project management or CRM software and the ability to learn new systems
• 5+ years of experience working with repairs and maintenance trades and pricing
• Can work effectively solo, and as a member of various teams and committees, with minimum supervision
• Excellent problem solving skills with attention to detail
• Excellent communication skills, both verbal and written
• Advanced time management and self-organization skills

Travel Requirements

n/a

Location

Bay Area/Oakland, CA - This position is classified as HYBRID within the Greater Oakland Area, with an expectation to be in-office on Tuesdays, Thursdays. Starting 2026, one additional day of the employee's choosing each week.

Compensation

$74,000 - $85,000 annual salary. The compensation range may be adjusted based on experience and location.

Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

Competitive & Unique Benefits Package

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more

Authorization to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Commitment to Equal Employment Opportunity

The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

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