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Customer Service Specialist - Canada

Mosey

Mosey

Customer Service
United States · Remote
Posted on Tuesday, June 25, 2024

About Mosey

Mosey makes employment compliance a breeze so fast-growing companies can hire and operate anywhere—without the administrative burden.

What's so hard about hiring people in multiple locations anyway?

Each country, state, and municipality has its own employment requirements that need to be maintained on an ongoing basis. Those requirements span HR, tax, accounting, and legal which is complicated and requires deep expertise. As a result, keeping up with the differences and the sheer volume of obligations makes hiring people in many locations expensive and painful.

The Customer Success team ensures our users are getting the most out of the Mosey platform. You’ll work hand-in-hand with our users to answer questions and make the complex subject of compliance a breeze. We are looking for someone with strong communication skills, who can build strong relationships, and loves helping users solve their mission critical challenges.

Responsibilities

  • Be the single point of contact for key customers to triage support requests

  • Ensure all customer communications meet SLA

  • Assist users with meeting their goals

  • Write user communications and assist with announcements

  • Help users adopt new features

  • Identify user needs and communicate with the team

  • Assist with processing refunds and following up on invoice questions

  • Develop and improve customer services processes

Capabilities

  • Excellent communicator, verbal and written

  • Learns new skills and problem domains quickly

  • Strong time management skills and ability to prioritize

  • Analytical thinking, ability to break down complex subjects into concise and easy language

Requirements

  • 1+ years experience working in customer service or related function at a B2B SaaS company

  • Experience working at an early-stage startup or eagerness to learn

  • Previous experience working directly with customers

  • Strong connection with the mission of the company

  • Previous experience working within a CRM is a plus

The compensation range for this position is between $50,000 and $60,000 (plus equity) depending on experience.

Our operating principles:

Pursue knowledge

Lead with curiosity, reject bad explanations, and create objective knowledge with a tradition of conjecture and criticism.

Writing is thinking

Many seemingly good ideas don’t survive closer inspection when written down. That doesn’t mean you shouldn’t try, it’s precisely why you should.

Exude warmth

Build a working environment that is welcoming and supportive. Others will want to gather around you.

Be ambitious

We can do more than we think with imagination and resolve. Solving important problems requires it.

Our benefits:

  • Competitive compensation with material equity ownership

  • Health insurance including medical, dental, and vision

  • Mosey pays 100% of your employee premium

  • 3 weeks vacation

  • 8 Paid Company Holidays

  • Paid Family Leave

  • Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle

  • Remote first (continental US & Canada)



We look forward to hearing from you!