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Senior Manager, QA



Quality Assurance
Pune, Maharashtra, India
Posted on Thursday, October 14, 2021
Who we are
Mindtickle is the market-leading revenue productivity platform with enablement and operations solutions. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as both the #2 enterprise software product and #7 sales product. This year, Mindtickle was recognized for its outstanding customer support winning a Gold Stevie Award for Sales and Customer Service and has an A rating from Security Scorecard.
Job Snapshot
Mindtickle is looking for a QA Manager (Automation) for our Enterprise SaaS platform/product. Working as part of the Engineering team, and with a goal to provide a world-class customer experience consistently, you will take up the complete end-to-end ownership of the designated product streams to strive for product quality. You will be responsible for test automation, and test management which entails the development and execution of test plans, test strategy, and quality processes and drives the quality, stability, performance, security, and usability of products. You would promote accountability for success; effectively delegate; use appropriate metrics to monitor progress; drive continuous improvement; willingly apply good practices in engineering, design, and testing.
We as a team value and respect each other's opinions, perspectives, and contributions creating a safe and inclusive environment where diverse ideas are welcomed and considered. We work together, leveraging each other's strengths and expertise to achieve shared objectives while always seeking opportunities to collaborate, support one another, and share responsibilities. We feel safe to express ourselves, share ideas, and take risks without fear of negative consequences, encouraging innovation, fostering creativity, and enabling open and honest communication.

What's in it for you?

  • Build a complete understanding of business requirements, and primary and customer-facing use cases.
  • Develop a strong end-to-end functional and architectural understanding of the feature/product.
  • End-to-End Test Management - Test Planning, Test Strategy, Estimation, Test Execution, Defect Management, Test Report.
  • Define and track Quality goals and work towards the identification and mitigation of Risks.
  • Define the Test Automation strategy for the product streams with a focus to achieve well-balanced test coverage across the layers - End-To-End/UI, Service (API, Integration, Component).
  • Define, measure and track Quality metrics, and highlight the health and risks through leading indicators.
  • Identify, track and address the high impact and prioritized test coverage gaps in the product streams.
  • Focus on continuous improvement in all aspects of testing (design, planning, and execution) to bring in testing efficiencies and meet overall product quality goals.
  • Provide technical leadership to the team. Work towards improving the technical skills and abilities of team members, develop a sense of ownership, and accountability, create opportunities for learning and align the team to a Quality vision.
  • Hiring, retaining, and engaging talent.
  • You would collaborate with Product Managers, Engineering Managers and other stakeholders to achieve the release objectives.

We'd love to hear from you, if you:

  • Have 12+ years of work experience, with a minimum 2-3 years experience working in enterprise SaaS platform/product (AWS Cloud) and handling a QA team as a Manager.
  • Possess experience in driving the adoption of robust, reliable cross-functional test automation frameworks for Enterprise SaaS platforms/products.
  • Have experience in driving and establishing REST API and Microservices testing strategies and engineering practices.
  • Have experience in defining, planning and executing non-functional test strategy (Performance, Security) .
  • Get hold of a Test-to-fail mindset, Test Planning, and Test strategy
  • Worked on cloud Technologies: AWS cloud, Microservices and Event Driven Architecture, Messaging brokers (Kafka/RabbitMQ/AWS SQS/SNS), Serverless (Lambda) REST APIs;
  • Have hands-on experience in Observability and monitoring tools like DataDog, SumoLogic Container and Orchestration.
  • Owning hands-on experience in Docker, Kubernetes
  • Acquire excellent written and oral communication skills.
  • Have experience in the successful implementation of TDD [Test Driven Development] then it's a plus.
Our culture & accolades
As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.
Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.
To know more about us, feel free to go through these videos:
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Mindtickle is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.