Senior Field Product Manager
Mindtickle
Product
Pune, Maharashtra, India
Posted on Jan 17, 2025
Who we are
Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!
Role Overview:
The Senior Field Product Manager plays a pivotal role within the Customer Experience and Business Solutions charter of Mindtickle’s Product Organization. This role is focused on delivering tailored, customer-centric solutions leveraging Mindtickle’s existing product capabilities and complementary tools, while identifying opportunities for new feature development that benefits the larger customer base.As the face of the product, you will act as the key liaison between Product and Go-To-Market (GTM) teams, and between the Product team and customers. You will work closely with Product Managers, Customer Success Managers, and Sales teams to ensure alignment across strategies and execution. This role demands expertise in product strategies, creative roadmapping, ruthless prioritization of customer requests, and a data-driven approach to defining and analyzing metrics for product success.This role also requires flexibility to support East Coast US and EMEA customers, ensuring their needs are prioritized and addressed effectively
Roles and Responsibilities:
- Customer-Centric Solutioning:
- Develop tailored solutions for customer challenges using Mindtickle’s existing capabilities and supplementary tools.Identify and advocate for new feature developments where necessary to address gaps or scale customer impact.Frame solutions in customer-specific language to align with their goals and enhance adoption.
- Product Strategy and Alignment:
- Define clear product strategies and manage roadmaps to balance immediate customer needs with long-term vision.Collaborate with Product Managers, Customer Success Managers, Sales, and Engineering to ensure alignment across teams and priorities.Prioritize customer requests to focus on high-impact opportunities aligned with business objectives.
- Data-Driven Decision Making:
- Define and track metrics to measure product success, adoption, and customer satisfaction.Leverage data analytics platforms to inform product decisions and continuously optimize performance.
- StakeHolder Collaboration and Communication:
- Act as the liaison between internal teams and customers, ensuring seamless communication and alignment. Drive cross-functional initiatives that enhance customer outcomes and align with product strategy.
Skills & Qualifications:
- Bachelor’s degree in Business, Engineering, Computer Science, or related field; MBA or equivalent advanced degree is preferred.
- 4+ years of experience in product management, business solutions, or customer-facing roles, with expertise in SaaS or enterprise software.
- Strong ability to map customer use cases to product capabilities and design contextual, scalable solutions.
- Expertise in defining, tracking, and analyzing product success metrics to drive decisions and improvements.
- Exceptional communication and presentation skills, with the ability to translate technical capabilities into customer-centric narratives.
- Demonstrated experience working in cross-functional, fast-paced environments with a strong focus on collaboration.
Core Attributes:
- Strategic thinker with a consultative mindset and strong problem-solving skills.
- High emotional intelligence (EQ) with the ability to build trust and credibility across diverse stakeholders.
- Results-driven with a passion for delivering measurable customer success.
- Proactive and adaptable, with a bias for action and ownership in ambiguous situations.
Why Join Us?
- Be a key driver of Mindtickle’s Business Solutions charter, shaping customer success and influencing product strategy.
- Collaborate with innovative, forward-thinking teams in a dynamic environment.
- Drive meaningful impact by solving real-world customer challenges and delivering business value.
- Enjoy competitive benefits, a supportive culture, and opportunities for professional growth and leadership.
Our culture & accolades
As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.
Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.
Mindtickle is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.