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GTM Renewal Operations Analyst



IT, Operations
Pune, Maharashtra, India · Bengaluru, Karnataka, India · Pune, Maharashtra, India · Bengaluru, Karnataka, India
Posted on Friday, December 22, 2023
Who we are
Mindtickle is the market-leading revenue productivity platform with enablement and operations solutions. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as both the #2 enterprise software product and #7 sales product. This year, Mindtickle was recognized for its outstanding customer support winning a Gold Stevie Award for Sales and Customer Service and has an A rating from Security Scorecard.

What’s in it for you?

  • Utilise company systems and tools to prepare renewal quotes and orders forms that comply with the established standards, approvals, and internal guidelines.
  • Ensure timely delivery of renewal quotes / order forms to the sales team.
  • Ensure accuracy of key deal parameters such as Renewal ARR, Renewal Date etc. on booked deals / renewal pipeline.
  • Identify contracts with auto-renewal clause and prepare action plan to execute them in coordination with Sales, CSG, Finance & Legal teams.
  • Assist in preparing communication materials related to renewal quotes, including explanations of pricing, benefits, and terms.
  • Identify and report on Churn, Contraction and Growth trends within the book of business and effectively communicate them to cross functional leaders.
  • Analyse renewal trends, customer behavior, and historical data to identify opportunities for upselling, cross-selling, and process improvements.
  • Generate reports and dashboards to provide insights into renewal performance and key metrics.

We’d love to hear from you, if you have:

  • A bachelor’s Degree, at least 2 years of job experience in renewal operations / deal desk.
  • Knowledge of Salesforce.com is required
  • Knowledge and skills with CPQ (quote) tools in SFDC strongly preferred.
  • Excellent written and verbal communication skills.
  • Experience in a SaaS company, as well as prior work with Sales/GTM and with Finance/Deal Desk teams is strongly preferred
  • Comfortable reading legal contractual language
Our culture & accolades
As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.
Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.
Mindtickle is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.