Associate Account Manager
Lev
Sales & Business Development
United States
Posted on Sep 15, 2025
About Lev
Lev is transforming the $700B commercial real estate financing space. We have built a digital platform that matches borrowers and brokers with the best-fit lenders for their deals, and uses AI to fully automate time-consuming financing workflows.
We are the first people to be tackling this problem at scale. That’s why top-tier VCs and a who’s who of financial companies have invested more than $100M to help us grab this massive opportunity.
Our company and products are on the bleeding edge of practical AI and agents to serve customers, and our company itself is deeply AI-powered. Our team is an incredible mix of customer- and solution-oriented builders and sellers, working together to create a generational company to bring an industry into the digital age.
About The Role
We are looking for a motivated and detail-oriented Associate Account Manager to support our rapidly expanding base of sponsor and broker users. This is a great opportunity for someone early in their career to build both operational and client-facing skills, while playing a key role in helping customers get the most out of our platform.
What You'll Do
Lev is transforming the $700B commercial real estate financing space. We have built a digital platform that matches borrowers and brokers with the best-fit lenders for their deals, and uses AI to fully automate time-consuming financing workflows.
We are the first people to be tackling this problem at scale. That’s why top-tier VCs and a who’s who of financial companies have invested more than $100M to help us grab this massive opportunity.
Our company and products are on the bleeding edge of practical AI and agents to serve customers, and our company itself is deeply AI-powered. Our team is an incredible mix of customer- and solution-oriented builders and sellers, working together to create a generational company to bring an industry into the digital age.
About The Role
We are looking for a motivated and detail-oriented Associate Account Manager to support our rapidly expanding base of sponsor and broker users. This is a great opportunity for someone early in their career to build both operational and client-facing skills, while playing a key role in helping customers get the most out of our platform.
What You'll Do
- Customer support & triage: Serve as the first point of contact for customer questions. Manage inbound support tickets, troubleshoot issues, and escalate when needed.
- Onboarding: Guide new users through setup and workflows, delivering early wins and setting them up for long-term success.
- Deal tracking: Monitor deal activity, flag risks, support follow-ups, and help ensure every transaction runs smoothly.
- Product education: Share updates on new features, answer product questions, and drive engagement through regular check-ins.
- Customer feedback: Capture insights from conversations and tickets to inform product, AM, and GTM teams.
- Retention support: Partner with account managers on renewals and upsells by keeping accounts healthy, informed, and engaged.
- Operational support: Assist the AM team with account-level operations such as preparing invoices, monitoring customer health, and tracking renewals.
- 1+ years in a customer-facing or account support role, ideally in a SaaS, CRE brokerage, or data-driven environment
- Comfort managing 50+ accounts and handling multiple support threads simultaneously
- Strong communication skills with excellent follow-through and attention to detail
- A proactive, customer-first mindset — you don’t need to know all the answers, but you need to know how to find them
- Interest in commercial real estate a must; direct experience a plus
- This is an office-based role in NYC (4 days in office)
- Unlimited PTO
- Excellent health insurance for you and your dependents
- Generous stock incentive plan
- Daily DoorDash credit for lunch and plenty of in-office snacks
- Subsidized access to Gympass for health and wellness