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Solutions Engineer

Leanplum

Leanplum

Dubai - United Arab Emirates
Posted on Thursday, February 9, 2023
About the Role:
As a Solutions Engineer, you will be responsible for building technology solutions based on customers’/ prospects’ technology stack to demonstrate differentiated value propositions and enable sales revenue from new and existing customers. This role partners with the Sales, Go to Market, and Customer Success to deliver impact and is also responsible for building the solution engineering organisation for the region.
What will you do:
- Define and implement the presales process of listening, research, discovery, needs analysis, demo and technical discussions during the sales process to enable deal wins in partnership with the sales team.
- Understand the technology ecosystem and needs of the customers/ prospects with specific focus on user retention and prepare a repository of standard and customised technical solutions value proposition/ use cases.
- Collaborate with Customer Success, Product and Engineering teams to brainstorm solutions that create the best impact on the customers use cases and industry segments.
- Analyze business impact of technical choices on customers’ business processes and make relevant recommendations to improve the impact on user retention.
- Implement a process for documentation of elaborate technical nuances of the CleverTap product to be used readily by the relevant stakeholders.
- Provide guidance, support and coaching to the team to proactively address the business issues and challenges with the aim of making the team members successful in their role as Solutions Engineers.
What are we looking for?
Must have:
- B Tech with experience in B2B product sales organisation
- 5+ years of experience in building technical solutions for B2B/ SaaS sales for Enterprise products
- Experience of working with cross functional stakeholders
- Proficiency in Arabic speaking
Measure of Success:
- Win ratio for large deals/ named accounts
- Booking/ ARR
Competencies:
- Functional competencies: Understanding of technologies in user retention/ CRM/ CDM, understanding of sales process/ tools, technology ecosystem/ integration
- Behavioral competencies: Business and commercial acumen, strategic thinking, analytical skills, people leadership
Who will you report to: VP Sales
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities
What is working at CleverTap like?
- Be a part of a global category creator - hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
About the Function:
We are a team of Growth Pilots where everyone works together towards a common objective:
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
About CleverTap:
CleverTap is the World's #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.
The platform is powered by TesseractDB™ - the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa Johns, and Tesco.
Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.
For more information, visit clevertap.com or follow on LinkedIn and Twitter.