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Technical Writer

Leanplum

Leanplum

Marketing & Communications, IT
Mumbai, Maharashtra, India
Posted on Monday, October 17, 2022
About the Role:
As a Technical Writer at CleverTap, you will work with the product writing team to update technical documentation; this includes updating user and developer documentation.Our fast-growing B2B SaaS company is currently seeking a professional Technical Writer to join our expanding team. The successful applicant will be responsible for updating technical documents and manuals clearly and concisely and working with the product and engineering teams to ensure the accuracy of product descriptions.
What will you do:
- Update technical information into clear, concise, and effective documentation for both technical and non-technical audiences.
- Produce documentation in a digital library and manage the content online.
- Analyze documents to maintain continuity of style of content.
- Manage updates and revisions to technical documentation.
- Work cross-functionally with engineering, product management, and product marketing.
What are we looking for?
Must have:
- Between 2-5 yrs of core experience years in technical writing
- Experience working with marketing SaaS companies would be considered a plus
- Excellent people and time management skills
- Excellent oral, written, analytic, and organizational skills
- Experience writing conceptual, introductory software documentation for non-technical end-users (not just instructional, how-to docs)
Good to have:
- Hands-on experience in video creation tool like Camtasia
- Knowledge of Markdown authoring
- Hands-on experience in issue-tracking tool like JIRA
- Internal team collaboration tool like Confluence
Who will you report to: Director - Product Documentation
Measures of Success:
- Reduced support tickets
- Project schedule adherence
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities
What is working at CleverTap like?
- Be a part of a global category creator - hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
About the Function:
At CleverTap, the product team is focussed on building the World's #1 Retention Cloud. We believe that user retention is the only way for apps to grow faster, sustainably. The Product organization collaborates with engineering to bring out new innovative features that customers love. The team is responsible for all aspects related to the product execution cycle - pain point identification, delivery, documentation, adoption, positioning, packaging, pricing, and promotion.
The Product team consists of product managers, designers, marketers, analysts, growth specialists, etc. working together to solve some of the challenges brands face to retain their customers for life.
We are a team of Growth Pilots where everyone works together towards a common objective.
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
About CleverTap:
CleverTap is the World's #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.
The platform is powered by TesseractDB™ - the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa Johns, and Tesco.
Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.
For more information, visit clevertap.com or follow on LinkedIn and Twitter.