About the role

We're looking for a part-time Customer Experience Specialist who wants to be a vital part of our success. With a flexible schedule of 15-25 hours per week, you'll help the families who shop with us get fast, thoughtful answers to their product and order questions, and you'll help us spot ways to make the customer experience even better. Our customers are often new parents in the middle of a big life moment. You'll make every conversation feel personal, clear, and trustworthy, and you'll work side by side with the Lalo team to learn our product line inside and out. Part-time hours, full-time impact.

Lalo is a modern family brand designing thoughtfully made products that support families through the earliest stages of life. We are a fast-growing, design-driven company where ideas move quickly and ownership matters. Our work balances creativity with operational rigor to build high-quality products through close collaboration, high standards, and a shared commitment to doing our work well.