Workplace Manager - Part-time

Location: Office - Palo Alto

About Ladder

We saw a problem within the life insurance industry: getting covered took too long, involved too much paperwork, and required too many in-person meetings with sales agents. Having lost his father at a young age, our CEO, Jamie, was determined to make it easier for people to get the coverage they needed to provide for their families. So, we got to work. We developed a method of real-time underwriting leveraging AI and, in doing so, reduced the months-long process of applying for life insurance to minutes. Our digital experience is quick (instant decisions!), loved by users (check out our Trustpilot or Google reviews), and prolific ($74 billion+ in coverage provided).

About the role

The Ladder Team is looking for a Workplace Manager for our Palo Alto Office. As our Workplace Manager, you will be the key to operational excellence and problem-solving within our four walls, building solid relationships with all employees and external partners. In addition, you will have the unique opportunity to work in a fast-paced, vibrant office environment and help shape the future of how we interact within our brand-new space.

If you're interested in doing mission-driven work with smart, caring people, we'd love to hear from you.

How you'll make a difference

• Provide exceptional, welcoming support to all employees working out of Ladder's office, including visitors, and vendors
• Ensure the office consistently runs smoothly, keeping track of inventory, meticulously maintaining handling expense reports, and managing all vendor relationships
• Be the point of contact and coordinate all office services: i.e., mail handling, coffee, lunches, snacks, cleaning services, plant maintenance, etc.
• Ensure the space remains inviting and clean
• Act as chief problem solver within our physical space, proactively identifying areas of improvement, facilitating repairs, cleaning services, and filing tickets - ensuring timely follow-through is critical
• Maintain, identify, and communicate office policies and procedures and ensure they are implemented appropriately
• Partner with the People team - help us think about our culture as we build our office and grow
• Help plan for various events such as holiday parties, office celebrations, semi-annual meetups, and more

How you'll make a difference

• Provide exceptional, welcoming support to all employees working out of Ladder's office, including visitors, and vendors
• Ensure the office consistently runs smoothly, keeping track of inventory, meticulously maintaining handling expense reports, and managing all vendor relationships
• Ladder mail handling - with confidentiality and urgency (~25-50% of time spent doing this per week)
• Be the point of contact and coordinate all office services: i.e., coffee, lunches, snacks, cleaning services, and plant maintenance
• Ensure the space remains inviting and clean
• Act as chief problem solver within our physical space, proactively identifying areas of improvement, facilitating repairs, cleaning services, and filing tickets - ensuring timely follow-through is critical
• Maintain, identify, and communicate office policies and procedures and ensure they are implemented appropriately
• Partner with the People team - help us think about our culture as we build our office and grow
• Help plan for various events such as holiday parties, office celebrations, semi-annual meetups, and more

Who you are

• You love working in a fast-paced, roll-up-your-sleeves type environment; self-starter, doer personality who will take the initiative from day one
• You're a team player and thrive working with your colleagues. You're not afraid to ask for help when you need it and are happy to support the team in whichever way you can. We like to laugh and hope you do too!
• 3+ years of experience in workplace operations and managing a physical office
• 2+ years of Vendor Management overseeing relationships with external vendors.
• Act as chief problem solver within our physical space, proactively identifying areas of improvement, facilitating repairs, and cleaning service.
• You have strong communication skills and can provide clear, concise information to key stakeholders on various teams
• You naturally respect and understand the importance of confidentiality
• You thrive in making autonomous decisions toward ongoing improvement across all office functions
• You can comfortably lift 15-20 lb. items for office maintenance purposes
• You are comfortable with being on-site at our Palo Alto office 5 days a week

What we Offer

Whether you work in our beautiful office in Palo Alto or remotely, Ladder is highly collaborative and fun. To support you in your role, we offer fantastic perks and benefits that reflect our mission of care and support, including:

• Flexible paid time off | Take the time that you need to rest and recharge, including our week-long winter holiday closure.
• Stock options | We offer competitive stock option packages to participate in the success of building Ladder.
• A rewarding 401k match program | We'll match up to 4% of your contributions as you save for your retirement goals.
• Commuter benefits | When you work from the office, you will receive pre-tax benefits for your commute and free parking.
• A stocked, beautiful new office | Located in downtown Palo Alto, our office was specifically designed to accommodate all working styles. We've invested in technology to support our hybrid team, plus we provide office snacks and catered lunches so that team members can work well and have fun together.
• Paid parental leave | We think it's crucial that new parents have time to adjust to their new lives without worrying about work, so we provide all parents inclusive of birthing, adoption, or fostering ten weeks of paid baby bonding.
• Fun company-wide events | Whether we work locally or remotely, we genuinely enjoy spending time together. That’s why we plan fun virtual and in-person events to let loose and laugh.

The base pay range targeted for this part-time position is $35,000 - $40,000 per year. Base pay is determined by market location and may vary depending on job-related knowledge, skills, and experience. This role is eligible for equity and benefits as shared above.

Ladder is building a diverse team of talented and enthusiastic people. We are an equal opportunity workplace. At Ladder, differences are celebrated and supported to benefit our people, product, and community. Let us know why you're interested in this position and what unique contributions you can make to the Ladder team. We look forward to hearing from you.