This is a remote position.

At Kiwibot, we are revolutionizing last-mile delivery by building the world's largest robotic delivery network. We believe that the future will be powered by clean and effective technological solutions, and we are committed to providing low or no-cost delivery services to everyone. We are a dynamic, fast-paced organization that values collaboration, creativity, and innovation. We are excited to welcome the next generation of tech talent to our team.

We’re looking for a Supervisor Agent Support who has an excellent ability to manage requests, generate actions guided to solve the problems that arrive through tickets.

You will receive the requests through automatic tools and will be in charge of analyzing and sending them to the different service desks such as Service Desk AI, Software and Maintenance.

Location: Remote work is an option.

Requirements

A day as a Supervisor Agent Support may look like…

• Deployment and undeployment of each campus you are on during your shift.
  

• Referral of tickets for their solution.
  

• Report any type of problem or irregularity that arises immediately to your leader so that these cases are not escalated and the Supervisor Support Manager does not find out from other sources of information.
  

• Coordinate supervisor recruitment.
  

• Conduct operational training for supervisors.
  

• Review Supervisors' metrics achievement
  

• Daily Reports
  

• The Supervisor Support is specifically in charge of a designated area for which it must respond both in results, its supervisors, pre weekly and weekly information.
  

• Achieve KPI’s
  

This job might be the right one if you:

• Good ability to quickly diagnose situations.
  

• Have experience in managing people (Leadership skills).
  

• Knowledge of Google tools, Docx, Spreadsheets, Slides.
  

• Prior knowledge about the functioning of the role of the supervisor.
  

• Logical Thinking & Creativity.​
  

Benefits

Kiwibot’s Culture & Values:

At Kiwibot, we believe in creating a dynamic and inclusive work environment that fosters diversity, collaboration, and innovation, while embodying our core values of Being Agile, Acting Resourceful, Thinking Disruptive, Creating Happiness, and Loving through service. We approach challenges with resourcefulness, always considering what is important and urgent, and quickly making decisions to address new situations. We use our creativity and ingenuity to disrupt the status quo and make the ordinary extraordinary, fostering a dynamic and joyful work environment that encourages engagement and creativity. Our actions are guided by our commitment to serving everyone with care, kindness, and fairness, constantly seeking to improve the ways in which we operate.

What we offer you:

• Opportunity to join a fast-growing startup and help shape and establish the company’s industry leadership in robotic last-mile delivery.
  

• Competitive compensation package.
  

• Being part of one of the top Tech Start-Ups in Latin America that is operating in the US market.
  

• Learn the best practices and methods that are useful in the startup world.