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Field Operations Manager (Central Region)

Join Digital

Join Digital

Campbell, CA, USA
Posted on Thursday, August 3, 2023

Join™ is digitizing the built world, delivering digital amenities and data-driven insights to owners, operators, and occupiers across commercial real estate asset classes. The Join platform was purpose built for the world of real estate and addresses needs of all stakeholders: connecting sensors, cameras for security, access control for doors, or connections to Building Management Systems, and information technology and cloud connectivity for tenants. Join delivers the easy button to owners and enterprises seeking a single, adaptable, and complete solution that both streamlines building operations and enables new services to attract and retain tenants. Join brings a solution to the built world with its own applications, but also an open and non-proprietary platform to enable innovation with partners.

Join provides industry leading data privacy and cybersecurity to all these devices and users, as well as the compliance requirements so many stakeholders now demand. In a Join Digital Building, owners and operators can offer Smart Workplaces – flex offices, spec suites, and retail – all benefiting from the security of the Join platform. Started in 2018, Join is based in Silicon Valley and is funded by leading venture capital firms, real estate investors and owners, and other strategic investors with deep experience both in commercial real estate and cutting-edge technologies. And we count Boston Properties, Spear Street Capital, Invesco, Oxford, ServiceNow, Oracle Corp, State Street Bank, Siemens, and the Celtics among our customers.

Join is looking for a Field Operations Manager to join our Operations team to be responsible for specific regional client deployments and operations. Initially, this role will be supporting the Central Region. As Join ramps up its Operations team - travel could be extensive for first 6-9 months of this role.

What you will do…

As the overall owner of all regional client deployments and operations you will be responsible for the following:

Client Deployments

Plans, coordinates, implements new client deployments

  • acts as lead technical project manager
  • creates detailed plans for each deployment
  • regularly communicating plan and updates to all stakeholders and task owners
  • coordinates implementation of plan with: vendors, clients, property owners,...
  • drives plan to successful launch, tracking against original timeframe & budget
  • creates custom scripts for server/network deployment
  • Project Checklist & Schedule template creation & refinement

Client Operations

Manages, tracks, supports the health & status of all existing region deployments

  • Documents & updates device, software, network information for every aspect of every deployment
  • Monitors device health for each site
  • Monitors network status & usage
  • Primary technical owner/resource for all support escalations that cannot be resolved by CS team
  • Working with Operations & Development teams, creates/Maintains/Updates dashboards for Operational Management: device heath, software status, network usage/status

You are qualified if have…

  • Knowledge of all Aspects of Network design, management & operations (DHCP, Firewalls, Switches, Wireless Access Points, WiFi Design (Ekahau) and Planning)
  • 3+ years experience supporting customers in a technical role
  • Project Management expertise
  • Vendor Management
  • Linux skills
  • Knowledge of AWS (not required, but very helpful)
  • Knowledge of Fiber Optics (not required, but very helpful)
  • Experience in the deployment of IoT Sensors is a plus

What we provide…

  • An exciting, fast-paced, high-growth company where you can make an impact from day one
  • A company that makes decisions based on facts and data, where your contribution makes a difference
  • A small but experienced team that welcomes the knowledge and experience you bring and values your contribution
  • Amazing customers that absolutely love the technology and trust it to deliver important results for them every day
  • A great management team that provides unmatched transparency into the business and welcomes diverse ideas and critical thinking
  • A great, highly motivated team that has a passion for succeeding together

Join Benefits...

  • Health, vision and dental care (we pay 100% for employee; 50% for family)
  • Employee Stock Option participation
  • 401k participation
  • Sabbatical program after each four (4) year anniversary
  • Unlimited PTO
  • Generous company holidays
  • Plenty of snacks (for onsite employees)

Compensation: $140,000 - $160,000 depending on experience

Our team understands and values diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation or any other basis forbidden under federal, state, or local law.