Customer Support Specialist - German and Swedish speaking
Glooko is now looking for a German and Swedish speaking Customer Support Specialist to join the international support team in Gothenburg. You will be working in a team geared towards various international customer markets, such as Nordics, France, Benelux, Italy and Germany.
About the role:
- Answering incoming phone calls and e-mails from patients, healthcare providers and retailers.
- Registration and administration of customer requests as well as follow-up work
- Handling customer complaint issues
- Support the international sales team (eg inform customers about promotions and offers)
We are looking for a service minded, solution oriented and proactive person. You should have the ability to create good relations with both customers and co-workers. You are a team player with strong empathic skills who enjoy working at a high pace. You need to have an analytical and pedagogically oriented approach to provide great customer service. You enjoy working in a dynamic and multilingual environment. We also want you to have a technical interest.
We believe you have some form of higher education, with a few years of experience from customer support – preferably with technical products.
A requirement for this role, is that you communicate fluently in German and Swedish and are comfortable in communicating in English. Extra credits for any other languages!
If you already have knowledge or interest in health and diabetes, that is an advantage - but it is not required. Submit your application now if you want to help simplify life for everyone with a connection to diabetes!
There are over 537 million people in the world with diabetes.
Glooko, a connected care platform for diabetes, helps patients and their care team more efficiently manage their condition between appointments. The digital health platform seamlessly unifies data from many of the leading diabetes and health monitoring devices to deliver insights that improve personal and clinical decision support. The free Glooko® Mobile and Web App enables patients to easily track and proactively manage all aspects of their diabetes care.
At Glooko, our proven technologies for diabetes and related chronic conditions make lives better by revolutionizing the connection between patients and providers, driving patient engagement and adherence via digital therapeutics, and accelerating the speed of clinical trials.
Launched in 2010, Glooko is funded and managed by visionary technologists and leaders in healthcare. Glooko is globally deployed in over 30 countries and 8,000+ clinical locations.