✨ Introducing the team and role

• Gen.G Global Academy (GGA)'s BD Team plans and operates programs that enable gamers, esports fans, and students passionate about the gaming & esports industry from around the world to learn and experience industry knowledge and culture.
• Student Success & Community Manager is responsible for the overall experience of students participating in the Practicum and Camp programs, overseeing student success, career development, and long-term community management.
• This position covers both operational and strategic responsibilities. During program seasons, the focus is on student management, engagement, and program execution. During off-season periods, the role shifts to program development, curriculum refinement, and student-focused marketing to prepare for upcoming cohorts and new educational offerings.

✅ Key job information

• Work Location/Department: 6, Seolleung-ro 111-gil, Gangnam-gu, Seoul / Gen.G Global Academy BD Team Global Part
• Employment Type: Full-time
• Expected Working Hours/Days: Mon - Fri, 10:00 - 19:00

💻 Key responsibilities

1. Student Success & Career Development

• Manage the day-to-day learning experience for Practicum and Camp participants
• Provide career guidance and professional development support:
• Resume and portfolio reviews
• Career path advising
• Industry preparation and job search guidance
• Post-program student support:
• Career and internship exploration support
• Ongoing alumni relationship management
• Long-term student success monitoring

2. Community & Student Engagement

• Build and manage a global student and alumni community
• Drive engagement through:
• Communications and check-ins
• Feedback collection and reflection of student feedback
• Community initiatives that strengthen belonging and retention
• Act as a trusted point of contact throughout students' journey

3. Program Operations & Delivery (In-Season)

• Support execution of Practicum and camp programs:
• Lecture and instructor coordination
• Schedule and session management
• Student logistics and communications
• Collaborate with internal teams to ensure smooth and high-quality program delivery
• Adapt operations based on student needs

4. Program Development & Marketing (Off-Season)

Key responsibilities during non-program periods:

• Program development and refinement based on student feedback and outcomes
• Design and improvement of new educational offerings tailored to Gen.G students
• Support student-focused marketing initiatives:
• Program messaging and positioning
• Student success stories, testimonials, and community-driven content
• Collaborate with internal and external teams to prepare for upcoming cohorts

5. Student Growth & Program Promotion

• Actively promote Gen.G Global Academy programs to current students and alumni
• Identify opportunities to match students with the most suitable Gen.G programs based on career goals
• Provide student insights to inform business development and marketing strategy

🔎 We're looking for someone like this (Required Qualifications)

• 3+ years of experience working with students in:
• Student success or career services
• Education or training programs
• Community or program management
• Strong interest in or experience with gaming, esports, or digital culture
• Excellent communication and relationship-building skills
• Ability to manage both in-season program operations and off-season strategic work
• Highly organized, proactive, and student-first mindset
• Must be able to live and work in Korea during the program

💛 Even better if you have these (Preferred Qualifications)

• Experience in esports, gaming, tech, or creative industries
• Experience with career advising, alumni engagement, or program design
• Global or cross-cultural experience working with international students, particularly from the United States / Experience supporting students from diverse cultural and ethnic backgrounds
• Comfortable working in a fast-paced, evolving, and global team environment

Hiring Process

• Apply for a job on the company's career page: https://geng.career.greetinghr.com/ko/o/199331
• Application Review → 1st Interview → 2nd Interview → Background & Reference Check → Salary Negotiation → Job Offer

※ Legally authorized to work in South Korea. Applicants must currently hold a valid work visa (e.g., E-7) or a residency visa that permits employment (e.g., F-2, F-4, F-5, F-6). For those without an existing valid visa, eligibility to obtain the necessary work visa upon job offer is required.