Job Title: Loan Collection Officer
Location: Lagos
Employment Type: Full-time

Job Summary:

Earnipay Ltd. is seeking a diligent and proactive Loan Collection Officer to oversee and manage loan repayments from our existing credit clients. The successful candidate will be responsible for ensuring timely follow-ups and reminders before loan maturity, maintaining regular communication with clients, and updating payment records. The Loan Collection Officer will also play a key role in negotiating repayment plans, coordinating with recovery agents, and proposing restructuring or settlement plans to management when necessary.

Key Responsibilities:

• Monitor and oversee the existing credit client list to ensure timely loan repayments.

• Send reminders and follow-ups to clients before loan due/maturity dates.

• Maintain constant communication with credit clients and provide feedback to the sales team and risk analyst.

• Ensure that repayment plans are followed and negotiate loan workout plans with clients when necessary.

• Update payment records and track clients who meet their monthly obligations.

• Propose loan restructuring plans or full and final settlement agreements for management approval.

• Serve as the primary contact for recovery agents and security agencies in cases of defaulting clients.

• Ensure below 5% NPL

• Investigate and resolve client concerns related to loan repayment issues.

• Ensure compliance with company policies, industry regulations, and legal frameworks for loan collection.

Qualifications & Requirements:

• Bachelor's degree - Legal background preferred.

• Minimum of 2years of experience in loan collections, credit management, or a related role.

• Strong understanding of loan collection strategies, debt recovery processes, and regulatory requirements.

• Excellent communication and negotiation skills.

• Ability to handle difficult conversations professionally and empathetically.

• Strong analytical and problem-solving skills.

• High level of integrity and ability to handle confidential information.

• Prior experience working with recovery agents and security agencies is an added advantage.

Key Competencies:

• Attention to detail and accuracy in record-keeping.

• Strong interpersonal and customer service skills.

• Ability to work independently and manage multiple tasks effectively.

• Persistence and resilience in handling difficult cases.