Cuyana is looking for a full-time Retail Sales Floor Lead (Keyholder), for our Stanford store location.

As a key member to our retail store leadership team, the Sales Floor Lead will maintain personal goals, guide junior team members, create a welcoming retail experience, and ensure consistent day-to-day business operations to help drive the success of the business.

FT Benefits: Medical, dental, vision, life, disability; vacation, sick, and holiday pay; commuter benefit, 401k, bonus, product incentive program, and generous employee discount.

RESPONSIBILITIES*

Sales & Client Generation

• Achieve Sales and KPI targets. Take ownership of delivering strong results; focusing on individual and team goals
• Foster exceptional in-store experiences by modeling The Cuyana Customer Journey - Retail Experience and providing on-the-floor direction and coaching to associates.
• Develop and maintain loyal client relationships through approved outreach methods
• Provide customized virtual and in-person styling services through appointments
• Proactively reach out to customers about new product launches and brand information
• Demonstrate expertise in product and brand knowledge/story
• Support the management team in generating new sales opportunities and engaging with clients

People

• Supervise sales floor during manager absence, ensuring client engagement, sales achievement, and task completion
• Ensure team members are aware of shift goals and support them in achieving them
• Assist management team in training new associates on customer service standards, product knowledge, and POS
• Demonstrate honest and effective communication while delivering and receiving feedback
• Promote a respectful and productive team culture by helping to de-escalate and resolve conflicts when necessary

Operations

• Follow opening/closing procedures and ensure compliance with Cuyana policies
• Manage inventory tasks, including shipping & receiving and product processing
• Maintain store appearance and organization
• Monitor stock levels, restock products, and ensure visibility on the sales floor. Operate the POS and resolve discrepancies
• Delegate tasks to the team and manage sales floor coverage
• Cuyana Community (help teammates during peak season, support retail events or community events)

*Responsibilities may change based on business needs

REQUIREMENTS

• 2+ yrs retail experience, 6+ mos leadership exp in a sales driven environment; Apparel / accessories contemporary brand experience a must; Luxury / Clienteling experience a plus
• Proven ability to lead a product and customer centric sales environment
• A connection to Cuyana's Fewer, Better philosophy
• Professional attitude, strong work ethic and ownership over role
• Team player who thrives in a fast paced environment
• Strong leadership, organization, written and verbal communication skills
• Capable of handling difficult customer conversations
• Technology savvy
• Flexible work schedule - open availability for weekends, holidays, evenings, events
• Able to bend, reach, lift, climb ladders, and move product; Able to carry boxes 25 - 30 lbs

A CONNECTION TO OUR VALUES

We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments.

• Cultivate Community – you are honest, inclusive and always willing to lend a hand
• Create Excellence – you are accountable, decisive and drive for results
• Build & Evolve – you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way

The hourly pay range for this role is $22-$27/hr. Starting rate is based on experience, qualifications, and skills relative to the role requirements.

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Cuyana is proud to be an Equal Opportunity Employer. It is Cuyana’s policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, and hiring decisions are made accordingly.