Cuyana is looking for a full-time leader to oversee operations at our Fulfillment Center in West Oakland. This role will report to the CEO and manage all aspects of warehouse operations — including QC, logistics, returns, personalization, and inventory control — to ensure timely, accurate, and cost-efficient order fulfillment across channels. The Distribution Center Manager will lead a team of 15-20 employees (including two supervisors), drive operational excellence, and be accountable for warehouse budget performance, vendor relationships, and process improvement initiatives.

Schedule: Onsite Monday–Friday, 8:00am–5:00pm, with flexibility for weekends and extended hours during peak season (Oct–Dec)

RESPONSIBILITIES*:

• Lead and scale warehouse operations: inbound, outbound, returns, personalization, QC, and inventory control.
• Ensure timely processing and shipment of all orders, including monogrammed items and store fulfillment.
• Oversee inventory accuracy: manage cycle counts, resolve discrepancies, and maintain stock integrity across locations.
• Track incoming factory deliveries and provide weekly reporting for product launches, replenishment, and out-of-stock recovery.
• Own warehouse budget: manage landed/shipping costs, generate monthly cost forecasts, and track against plan.
• Build and manage vendor/carrier relationships, including FedEx/UPS contract negotiation and competitive analysis.
• Partner with cross-functional teams (retail, merchandising, omnichannel) to support store allocation, special projects, and process changes.
• Drive operational KPIs and implement continuous improvement initiatives to increase productivity and accuracy.
• Create and manage facility operations plans for peak season, ensuring capacity and staffing needs are met.
• Lead, motivate, develop team; ensure safety, reliability, and high team engagement.

*Responsibilities may change based on business needs

Requirements:

• 5-7 years of experience in warehouse, distribution, or fulfillment center operations, with at least 3 years managing teams of 10+ employees.
• Proven experience managing a facility budget and negotiating contracts with carriers and vendors.
• Strong analytical skills and proficiency with inventory management systems, ERP, WMS, and forecasting tools - Netsuite experience preferred.
• Demonstrated ability to set and track KPIs, drive process improvements, and manage change.
• Excellent communication, leadership, and people-development skills.
• Experience in retail, e-commerce, or consumer goods a plus.

Benefits:

Medical, dental, vision, life, disability; PTO & holiday time off; commuter benefit, 401k, bonus, and generous employee discount.

A CONNECTION TO OUR VALUES

We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments.

• Cultivate Community – you are honest, inclusive and always willing to lend a hand
• Create Excellence – you are accountable, decisive and drive for results
• Build & Evolve – you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way

Compensation: $100,000-120,000 exempt, commensurate with experience.