Cuyana is looking for a full-time Retail Sales Floor Lead (Keyholder), for our Fillmore store location.

As a key member to our retail store leadership team, the Sales Floor Lead will maintain personal goals, guide junior team members, create a welcoming retail experience, and ensure consistent day-to-day business operations to help drive the success of the business.

FT Benefits: Medical, dental, vision, life, disability; vacation, sick , and holiday pay; commuter benefit, 401k, bonus, product incentive program, and generous employee discount.

RESPONSIBILITIES*

Sales & Client Generation

• Achieve Sales and KPI targets. Take ownership of delivering strong results; focusing on individual and team goals
• Foster exceptional in-store experiences by modeling The Cuyana Customer Journey - Retail Experience and providing on-the-floor direction and coaching to associates.
• Develop and maintain loyal client relationships through approved outreach methods
• Provide customized virtual and in-person styling services through appointments
• Proactively reach out to customers about new product launches and brand information
• Demonstrate expertise in product and brand knowledge/story
• Support the management team in generating new sales opportunities and engaging with clients

People

• Supervise sales floor during manager absence, ensuring client engagement, sales achievement, and task completion
• Ensure team members are aware of shift goals and support them in achieving them
• Assist management team in training new associates on customer service standards, product knowledge, and POS
• Demonstrate honest and effective communication while delivering and receiving feedback
• Promote a respectful and productive team culture by helping to de-escalate and resolve conflicts when necessary.

Operations

• Follow opening/closing procedures and ensure compliance with Cuyana policies.
• Manage inventory tasks, including shipping & receiving and product processing
• Maintain store appearance and organization
• Monitor stock levels, restock products, and ensure visibility on the sales floor. Operate the POS and resolve discrepancies
• Delegate tasks to the team and manage sales floor coverage
• Give back as part of the Cuyana Community (help teammates during peak season, support retail events, volunteer + community events)

*Responsibilities may change based on business needs

REQUIREMENTS

• 2+ yrs retail experience, 6+ mos leadership exp in a sales driven environment; Apparel / accessories contemporary brand experience, a must; Luxury/ Clienteling experience a plus
• Proven ability to lead a product and customer centric sales environment
• A connection to Cuyana's Fewer, Better philosophy
• Professional attitude, strong work ethic and ownership over role
• Team player who thrives in a fast paced environment
• Strong leadership, organization, written and verbal communication skills
• Capable of handling difficult customer conversations
• Technology savvy
• Flexible work schedule - weekends, evenings, events, holidays
• Able to bend, reach, lift, and move product; Able to carry boxes 25 - 30 lbs

A CONNECTION TO OUR VALUES

We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments.

• Cultivate Community – you are honest, inclusive and always willing to lend a hand
• Create Excellence – you are accountable, decisive and drive for results
• Build & Evolve – you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way

Compensation range for this role is $21-23/hr