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Retail Sales Keyholder



Sales & Business Development
San Francisco, CA, USA
Posted on Tuesday, May 14, 2024

Cuyana is Hiring! a full-time retail Clienteling Lead (keyholder) to join our Fillmore Street store team.

Are you a self-motivated team player who enjoys delivering exceptional customer service to create a memorable retail experience? Then you may have the ideal skills to be part of our team!

Benefits: Medical, dental, vision, life, disability, vacation, sick, and holiday pay; commuter benefit, 401k, bonus, clothing incentive program, and generous employee discount.


Sales & Client Generation

  • Build strong personalized customer engagement through consistent follow through and relationship building
  • Provide customized virtual and in-person styling services within Cuyana customer segmentations
  • Maintain and build a book of client business through various outreach methods
  • Provide a premier customer experience at all times
  • Reach and exceed individual and store sales targets and KPIs
  • Expert on product and brand knowledge
  • Proactive in outreach to customers regarding new product launches and brand information


  • Complete all store transactions - purchases, returns, exchanges
  • Process and receive stock transfers
  • Organize, maintain, and clean the store and stockroom
  • Merchandise the sales floor with direction from manager and product team
  • Open and close store and follow all processes and procedures when Store Manager is not on duty
  • Give back as part of the Cuyana Community (help teammates during peak season, support retail events, volunteer + community events)

*Responsibilities may change based on business needs


  • 2+ yrs retail experience, 6+ mos leadership exp in a sales driven environment; Apparel / accessories contemporary brand exp a must; clienteling a plus
  • Connection to Cuyana's Fewer, Better Ethos
  • Team player who thrives in fast paced environments
  • Professional attitude and customer service focused
  • Dependable with all store responsibilities
  • Flexible, adaptable, and willing to jump in and help
  • Strong leadership, organization, written and verbal communication skills
  • Capable of handling difficult customer conversations
  • Technology savvy
  • Flexible work schedule - must be available to work weekends, evenings, events, holidays
  • Able to stand for long periods at a time
  • Able to bend, reach, lift, and move product; Able to carry 25 - 30 lbs


We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments.

  • Cultivate Community – you are honest, inclusive and always willing to lend a hand
  • Create Excellence – you are accountable, decisive and drive for results
  • Build & Evolve – you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way

Compensation range for this role is $21-24/hr commensurate with experience.