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Customer Education Intern



Customer Service
Paris, France
Posted on Thursday, July 11, 2024
Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 72 nationalities across the world.
In 2022, we raised $600M in Series F funding and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.
Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.
About the Job:
The Customer Education team creates and distributes scalable digital content worldwide aimed to onboard, enable, and support users throughout every phase of their Contentsquare journey. The go-to-market team of Customer Education focuses on new features and new product releases to drive customer awareness and engagement. As an intern on this team, you will own an area of our product offering and work with Product go-to-market teams to ensure the successful launch of new features. You will also help develop our in-app strategy and content offering which helps to guide users during their onboarding phase, provide contextual and in-the-moment support, as well as promote events and releases. The role is based in Paris and reports to the Manager of the Customer Education GTM team located in London. You will collaborate within Customer Education and with stakeholders in Product, Product Marketing, and Customer Experience to deliver a best-in-class in-app experience.

What you'll do

  • Work closely with go-to-market teams including Product Managers and Product Marketers on the release of new features & products
  • Plan, develop, write, and maintain technical documentation of our platform, methodology, and new features
  • Develop in-app user experiences including onboarding tours, guides, new feature announcements, event promotions, and more
  • Own an editorial calendar of in-app messages and promotions
  • Responsible for the creation and management of internal processes for in-app messaging
  • Creator and reviewer of all in-app content
  • Stay up to date with developments, best practices, and trends within the industry

What you'll need to succeed

  • Excellent written and oral communication skills in English
  • Strong attention to detail with the ability to multitask
  • Adept at communicating technical concepts clearly and precisely
  • Ability to meet deadlines and work under pressure in a fast-paced environment
  • Independence in carrying out assigned tasks
  • Proficiency in working with Slack and Google Suite
  • Creative, empathetic, collaborative, optimistic, and curious

What makes you stand out

  • Experience working with Customer Support software (we use Zendesk)
  • Experience working with Digital Adoption Platform software (we use Userflow)
  • Fluency in a second language
  • Experience in SAAS software
  • Interest in UX and analytics
Why you should join Contentsquare:
▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done.
▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.
▪️ We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact.
▪️ Our clients, partners and investors love our industry-leading product.
We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant
Contentsquare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.
Your personal data will be securely stored in our hosting provider’s data center in Oregon (US West). We have implemented appropriate transfer mechanisms under applicable data protection laws.