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Technical Account Manager

Contentsquare

Contentsquare

IT, Sales & Business Development
Cairo Governorate, Egypt
Posted on Friday, June 7, 2024
Contentsquare is looking for a Technical Account Manager (TAM) to join our team in Cairo and help provide white-glove support for our marquee customers in the EMEA Region. Contentsquare’s TAM’s are technically skilled, love working with customers, well organized, detail oriented and creative thinkers. You will have the opportunity to interface with our marquee customers while working on challenging problems and managing complex projects.
This position offers a great opportunity for an individual to grow their career within the growing global Customer Support team. If you're excited by the idea of being part of a rapidly growing web/app analytics company where you can grow your technical and soft skills, while working with some of the largest companies out there, we want to meet you!
What you’ll be doing:
- Working directly with a handful of marquee accounts, focusing on ensuring their ongoing success with our company
- Hosting recurring meetings for your customers
- Acting as an internal champion for your customers with all Contentsquare teams
- Handling standard escalation management for your accounts
- Acting as a product adoption expert for your customers, including running sessions for them to do light product education
- Helping ensure your customers are following Contentsquare best practices
- Scoping new Contentsquare projects for your customers
- Performing project management for large Contentsquare projects your customers are working on
- Contentsquare product administration and maintenance assistance
- Providing Contentsquare platform configuration assistance
- Triaging critical issues in conjunction with the Customer Support team
- Creating and maintaining a customer ‘account plan’, including documentation on key areas of your customer’s configuration and usage details
- Creating and distributing regular reports to your customers
What you'll need to succeed:
- 5+ years’ experience in providing customer facing support to Enterprise Accounts
- Strong communication and interpersonal skills
- Excellent written abilities and organizational skills
- Experience working with a range of customers, from individual contributors to C-levels
- You have experience with JavaScript, HTML, CSS
- Bachelor's degree in computer science/Information technology or equivalent
- Ability to work in a fast-paced startup SaaS environment
- Strong desire to teach new customers about the platform
- Experienced in working in a web-based company, SaaS environment a plus!
- Experience in JIRA, Zendesk and Salesforce a plus!