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Associate Adoption Consultant



Boston, MA, USA
Posted on Friday, June 7, 2024
As an Associate Adoption Consultant, you will design & deliver bespoke Adoption Plans for our customers to help them maximize usage & value from Contentsquare. The Adoption Consultant model is hybrid: from digital-led to in-person or 1-to-many. You will also support our “Focus Partners”, ensuring they can deliver value through Contentsquare to our shared network of customers.
The Adoption Consulting team sits within the Customer Success Strategy & Shared Services team at Contentsquare, supporting both enterprise & mid-market customers.

What you’ll do:

  • Collaborate with key stakeholders to create, develop & refine adoption plans tailored for each of our new customers.
  • Each Adoption Plan will be unique & will be tailored to the strategic objectives of the customer with whom you are engaging.
  • Design & delivery of dedicated use case workshops to tailor enablement for the specific needs of the customer, as defined by the Adoption Plan.
  • Interface with the Partner Sales Team to help craft an Adoption strategy for each predefined focus partner.
  • Provide guidance and support to predefined focus partners in both utilizing Contentsquare and maximizing return on investment for our portfolio of shared customers.
  • Collaborate with predefined focus partners to ensure alignment with their overall adoption strategy and facilitate their enablement, emphasizing use case-specific training and support.
  • Partner with the Customer Education team to design, develop, and deliver 1-to-many initiatives, ensuring scalable and effective training programs for customers and partners.
  • Contribute to developing educational resources and materials that align with adoption goals.
  • Collaborate with stakeholders to understand key performance indicators (KPIs) related to adoption and onboarding effectiveness.
  • Ensure accurate and timely data collection for the identified KPIs.
  • Regularly assess and report on the effectiveness of adoption initiatives, making data-driven recommendations for continuous improvement.
  • Collaborate with Customer Success, Sales, Mid-Market & Product teams to align adoption strategies with overall business objectives.
  • Act as a bridge between different departments to ensure a cohesive and customer-centric approach to adoption.

What you’ll need to succeed:

  • Bachelor’s degree or equivalent experience
  • Demonstrated ability to ramp up quickly on enterprise software tools
  • Excellent oral and written communications skills, as well as excellent presentation skills
  • Strong work ethic, attitude, and follow through ability
  • Be located in the Eastern Time Zone
  • Ability to travel within North America (up to 25%)

What makes you stand out:

  • Experience with HTML, CSS or tag management solutions
  • Experience with App frameworks
  • Experience with Digital Experience Analytics (DXA) and Product Analytics (PA) platforms
  • Experience teaching or coaching others, in-person or virtual