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IT Support Manager

Contentsquare

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See open jobs at Contentsquare.See open jobs similar to "IT Support Manager" Canaan Partners.

IT, Customer Service

Paris, France

Posted on Saturday, September 23, 2023

Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 70 nationalities across the world.

In 2022, we raised $600M in Series F funding and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.

Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.

Given our exponential global growth, we're looking for a full-time Head of IT support, based in our Paris Office (Headquarters) next to St-Lazare. Reporting to the CIO, also based in Paris, you will be in charge of the Global Corporate Support Team (10 people worldwide in Europe and in the US).

The main challenges are :

-Defining an org that can scale and absorb current and future acquisitions

-Creating and controlling IT budget on hardware and office equipment, with an efficient procurement strategy

-Setting up a reporting structure that controls both support and project loads

You will be in charge of:

Managing, developing and scaling the IT support team (hiring, org, training, objectives, KPIs evaluations, tooling) - 10 persons and growing
Managing hardware budget/spending and suppliers
Proposing an IT strategy and a maintenance policy, making sure that they are in line with the decisions of the management team
Managing the team workload balance between run/support/admin/projects
Ensuring reporting and delivering QoS satisfaction accordingly
Controlling service provisioning and support from external providers
Ensuring that IT onboarding and offboarding of employees are well managed by the team
Working and defining processes if needed and adjusting them in collaboration with other departments
Being a part and accountable for IT projects that will involve the IT support team
Ensuring that assigned tasks are well completed on time

But also:

Supporting the team on Level 3 support when required
Ensuring that the knowledge base and processes are kept up to date, and following up on new processes creation
Keeping hardware compliance at the highest level
Ensuring that security guidelines are well followed and applied

Required hard skills:

Proficient in English
Confirmed experience as a manager of a team of 7 or more
Excellent technical knowledge and culture
Experience in managing network, VPN, authentication
You worked in a cloud environment with SaaS solutions
Experience in project management and agile organization
You have proven experience in these tools or similar:

Jamf / Intune

Jira software or service management

Windows / Mac OS / Linux

OKTA

Required soft skills:

You can organize and distribute the workload, according to priorities and skills
You show a great sense of adaptability, flexibility and reactivity
You are proactive and force of proposal
You have good interpersonal skills and a solution seeker mindset

Why you should join Contentsquare:

▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done.

▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.

▪️ We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact.

▪️ Our clients, partners and investors love our industry-leading product.

To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:

▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.

▪️ Work flexibility: hybrid and remote work policies.

▪️ Generous paid time-off policy (every location is different).

▪️ Immediate eligibility for birthing and non-birthing parental leave.

▪️ Wellbeing allowance.

▪️ Home Office Allowance.

▪️ A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours.

▪️ Every full-time employee receives stock options, allowing them to share in the company’s success.

▪️ We offer many benefits in various countries -- ask your recruiter for more information.

We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant

Contentsquare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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