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Senior Salesforce Administrator

Contentsquare

Contentsquare

Software Engineering, Sales & Business Development
Paris, France
Posted on Wednesday, July 26, 2023
Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 70 nationalities across the world.
In 2022, we raised $600M in Series F funding and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.
Contentsquare is experiencing exceptional development and international growth. We need to reinforce our Systems and Tools team in charge of Salesforce CRM and process improvement. In this context, we’re looking for a Salesforce Admin/Developer.
You will support different teams Sales, (Marketing,Customer Success…) and help them work efficiently to achieve business goals. We’re looking for a hands-on expert in Salesforce administration with a strong interest in development. You will take part in an international organization that values team spirit, ambition and creativity.

As a Salesforce Administrator you will:

  • Be responsible for the delivery of given SF projects and manage development, admin and Tests throughout the development, testing and support phases.
  • Manage day to day, communicate with key stakeholders to identify business needs and integrate new functionalities.
  • Gather requirements for new business processes and spearhead best practice solutions through collaboration.
  • Serve on a team to support end users with any of their daily issues.
  • Document and communicate on the overall modifications and improvements brought to the CRM.

What you will do as Salesforce Administrator:

  • Serve as lead hands-on system administrator for the Salesforce environment with 600+ users.
  • Become a thought and a functional expert of Salesforce, working with different teams e.g. Sales, and Customer Success.
  • Participate in user support: manage operational requests, end-users analysis and individual views, and troubleshoot issues.
  • Oversee the mass importation of new Salesforce objects (ie. cases) when necessary (Dataloader management).
  • Maintain Knowledge product structure and Documentation. Maintain a database for integrity and accuracy including cleaning and duplicate record management.
  • Administrate our Salesforce CRM and participate in developing new features and automation.
  • Maintain the full business funnel and technical from Lead to Close deal and integration of our tool set (Marketing automation platform: Hubspot, Salesloft, Zendesk, etc).
  • Work on key projects.
  • Optimize our CRM configuration and usage, its interactions with integrated apps.
  • Continuous improvement & maintenance of the tool according to business needs

What you need to succeed:

  • You have a Salesforce Administrator Certification, Advanced certification is a plus.
  • You master advanced Salesforce features: basics admin including Process Builders, Flows, Triggers.
  • You speak English fluently and if you know French that would be a bonus!
  • You have experience working in a SAAS environment.
  • You have demonstrated experience in Salesforce administration, doing implementation (AppExchange, Zappier or other Integration tool), configuration, customization, reporting and troubleshooting production issues.
  • You are always thinking of new solutions or ideas for the future, we are a team where new ideas are always welcome.
  • Basic skills in development is a plus (HTML, SF Apex code notions, Visualforce pages to maintain).
  • Strong reporting background and utilizing reporting tools.
  • You’re able to adapt your speech to non-technical people (you’ll support to write functional specifications).
  • You have experience working in a global team and understand the intricacies of communication across territories.
  • You like digging into new and existing Salesforce features.
  • Proactive and committed, you’re also a hands-on person who’s not afraid of doing the job by yourself to keep improving
Why you should join Contentsquare:
▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done.
▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.
▪️ We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact.
▪️ Our clients, partners and investors love our industry-leading product.
To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:
▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.
▪️ Work flexibility: hybrid and remote work policies.
▪️ Generous paid time-off policy (every location is different).
▪️ Immediate eligibility for birthing and non-birthing parental leave.
▪️ Wellbeing allowance.
▪️ Home Office Allowance.
▪️ A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours.
▪️ Every full-time employee receives stock options, allowing them to share in the company’s success.
▪️ We offer many benefits in various countries -- ask your recruiter for more information.
We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.
Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.