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(Senior)Product Specialist Japan



Tokyo, Japan
Posted on Monday, October 24, 2022
Contentsquare is a global digital experience analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 72 nationalities across the world.
In 2022, we raised $600M in Series F funding, and we were also recognized as a certified Great Place to Work in France, Germany, Israel, US and UK. In November 2023, we acquired Heap, our largest acquisition to date, strengthening our analytics platform to provide a 360 view of users' digital experience.
Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.
What you will do
You're a problem solver who shines in data storytelling? You want to be both client-facing and close to the product? Do you have a technical background and are a person who loves solving customer problems? We are looking for a highly motivated individual to join our Customer Success team as a Product Specialist based in Japan.
The Product Specialist supports Contentsquare’s customers as an expert of our products who works closely with the Customer Success Manager to ensure the client's success.
Externally, you are responsible for guiding clients through their technical implementation then helping enable them on the platform usage. You’ll consult with customers on the best ways to get value from the product and see their return on investment. Through a tailored program, you’ll drive product adoption and make sure our product's users (Web Analysts, UX Designers, Product Owners) become autonomous on Contentsquare. Ultimately, you help our clients improve their key digital metrics and achieve their business objectives.
Internally, you will share client feedback with our Product teams which will help improve our products. As a Product Specialist, you are responsible for advising clients on their technical implementation of the Contentsquare solutions and products. You will use your analytical and technical proficiency to guide the client in their end-to-end deployment efficiently. You will have dynamic days solving complex implementation and product issues and ensuring our client's success in reaching their objectives.

What you'll do:

  • Act as a technical advisor to onboard new clients and successfully implement their Contentsquare products
  • Proactively manage customer and internal stakeholders’ expectations during the customers’ onboarding and deployment phase
  • Participate in activities that drive product adoption, active use and awareness of new product features across your client base, with a proactive and consultative approach
  • You’ll help identify key product users, build a customized training program, engage clients in the use of the solution, lead workshop sessions and guide users on their path to product certification and autonomy
  • Work closely with Contentsquare's Account Managers and Customer Success Managers to drive success based on clients’ objectives
  • Work with clients from different industries (e.g. e-commerce, fashion, hi-tech, travel, etc.) and manage different personas on a client-side (e.g. product managers, developers, e-commerce executives, data analysts, etc.)
  • Support our partners in the region as they directly manage their end-customers' Contentsquare deployments
  • Participate in client meetings to understand customers’ business challenges and ensure Contentsquare effectively helps reach their key objectives and digital metrics
  • Advise your customers on how to extract value from Contentsquare data, making sure they maximize their return on investment
  • Add new value by building customized workshops with the customer based on job functions and verticals, while demonstrating innovative approaches, tools, and methodologies
  • Advocate on behalf of the customers and represent their needs with internal product teams

What you'll need to succeed:

  • Fluent in Japanese and proficient in English
  • 6 years above experience in Technology. At least 2-3 years of experience in technical implementation, onboarding management or technical project management roles, ideally in SaaS company
  • Consultative mindset, with an ability to effectively present stories using data and understand customer requirements to transform it into a customized enablement plan
  • Experience or understanding of analyzing sites using products such as Google Analytics, Adobe Analytics, or other digital experience platforms
  • Proven experience in customer-facing roles with preferably SaaS organizations of global companies
  • You are highly organized, pragmatic and able to prioritize effort on highest-impact areas
  • Experience in working across regions, strong proactivity and autonomy is required to interact with internal peers overseasStrong analytical and problem-solving skills
  • Exemplary written and verbal communication skills, at ease with product value pitching
  • At ease with managing and prioritizing multiple projects at the same time
  • The ability to work well in a global, dynamic, cross-functional, team-based environment
  • Good working proficiency in web technologies like JavaScript, CSS, HTML or Apps frameworks is a plus
Why you should join Contentsquare:
▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done
▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits
▪️ We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact
▪️ Our clients, partners and investors love our industry-leading product
To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:
▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
▪️ Work flexibility: hybrid and remote work policies
▪️ Generous paid time-off policy (every location is different)
▪️Immediate eligibility for birthing and non-birthing parental leave
▪️Wellbeing and Home Office allowances
▪️A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours
▪️ Every full-time employee receives stock options, allowing them to share in the company’s success
▪️We offer many benefits in various countries -- ask your recruiter for more information
We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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