About us

Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time.

Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate.

We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.

You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.

So hello! Please, knock on our door. We'd love to meet you.

Why we need you:

We're looking for a strategic and proactive founding Renewals Manager with a builder mindset—someone excited to own and scale programs that drive retention and growth across the entire customer lifecycle.

This role is critical to how we deliver value, protect revenue, and unlock expansion opportunities at scale. You'll not only own renewal execution but also build the systems, programs, and processes that make retention a repeatable, measurable motion.

Few roles provide such a direct impact on the growth of the company. If this sounds like something you’re excited about, we’d love to hear from you!

How you’ll contribute:

• Own and execute the end-to-end renewal strategy for a defined customer segment.

• Proactively manage renewal cycles from discovery to negotiation, aligning stakeholders and commercial strategy around clear business outcomes.

• Forecast renewals, expansions, and risks with accuracy using Salesforce and internal tooling.

• Serve as a trusted commercial advisor internally and externally, helping teams and customers navigate renewal and expansion decisions with confidence.

• Design and operationalize scalable onboarding and adoption programs that directly support renewals and expansion, tailored to real customer use cases.

• Build programmatic enablement that balances self-serve education with high-touch implementation for strategic accounts.

• Create and maintain content (courses, guides, webinars) that deepens product proficiency and prepares accounts for long-term success and growth.

• Partner with Marketing and Product to launch campaigns that drive adoption, reinforce value, and influence renewal outcomes.

• Lead live learning sessions—including office hours and training webinars—to accelerate time to value and strengthen product engagement.

• Evaluate and measure the impact of lifecycle programs on adoption, retention, and upsell metrics.

• Collaborate cross-functionally to improve tooling, reporting, and internal workflows that scale renewals management across the business.

You will enjoy being a member of our team if you have:

• 2+ years of experience in renewals, account management, or customer success roles in B2B SaaS

• Strong commercial acumen and ability to navigate complex procurement cycles with executive stakeholders

• A proven track record of hitting GRR and NRR goals while managing a high volume of renewals

• Familiarity with Salesforce, sales workflows, and renewal forecasting best practices

• Excellent organization, communication, and stakeholder management skills

• The ability to thrive in a dynamic environment and contribute to building new systems and processes from the ground up

• Passion for customer outcomes and cross-functional collaboration

In your first week, expect to:

• Learn Common Room’s customer personas, use cases, and current renewal playbooks

• Get hands-on in the product and meet your cross-functional collaborators

• Join renewal conversations and listen in on expansion strategy calls

In your first month, expect to:

• Own a renewal forecast for a portion of our customer base

• Identify early risks and lead plays in partnership with CSMs and Sales

• Build renewal-specific collateral and tooling improvements
  

In your first three months, expect to:

• Be fully ramped and independently managing renewals across your book

• Lead cross-functional post-mortems and strategy syncs for key renewal outcomes

• Drive process improvements that help us scale retention efforts more efficiently

Our values:

• Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.

• Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.

• Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions.

• We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.

Our benefits:

Our investment in caring for our employees and their families is a key part of our values and culture at Common Room:

• Competitive base compensation with meaningful equity ownership

• Health insurance including medical, dental, and vision, HSA and FSA

• We pay 100% of your employee premium and 50% of your premium for any dependents

• Unlimited Paid Time Off

• Paid Company Holidays

• Work from home policy including a laptop and support for your home office needs

• Monthly Remote Stipend

• 401(k) self contribution

• Paid Family Leave

• Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle

Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.