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Solutions Consultant

Common Room

Common Room

United States
Posted on Saturday, June 22, 2024

About us

Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time.

Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate.

We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.

You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.

So hello! Please, knock on our door. We'd love to meet you.

Why we need you:

As a Solutions Consultant, you will be a strategic and technical resource that ensures a seamless experience for prospects and customers that are evaluating and purchasing Common Room. You will support prospects and customers throughout their journey, including pre-sales evaluation, trials, and product implementation post-sale.

We are looking for a client-obsessed builder that is excited to partner with companies like Figma, Confluent, and Notion. You will be a technical consultant to these customers, deeply understanding their businesses in order to maximize their value working alongside sales, success, and product.

You’ll play a critical role in shaping our pre and post-sales experience. You’ll have the opportunity to define what solutions consulting looks like at Common Room and in the category we’re creating. Few roles provide such a direct impact on the growth of the company.

If this sounds like something you’re excited about, we’d love to hear from you!

How you’ll contribute:

  • Serve as the ultimate product expert and technical advisor to prospects and customers.
  • Partner with the account team to conduct in-depth discovery sessions, uncovering client requirements, desired business outcomes, and pain points.
  • Lead prospects and customers in developing and validating solutions through POCs and pilot programs.
  • Lead post-sales implementations, ensuring a smooth transition from pre-sales and maximizes product adoption and value realization.
  • Develop and present customized solution proposals, including architecture, integration, and implementation plans, and address technical questions and concerns from buyers.
  • Design and deliver solution-based demos for complex use cases, working with clients to configure solutions that meet their business objectives.
  • Collaborate with product and engineering teams to ensure proposed solutions are feasible and align with product capabilities
  • Work cross-functionally and with leadership to help get deals across the line.

You will enjoy being a member of our team if you have:

  • 7+ years of relevant work experience in a solutions consulting or pre-sales engineering role in SaaS (bonus points for familiarity with PLG or PLS motions).
  • A track record of success in driving successful POCs and implementations of SaaS applications for complex enterprise customers
  • Proficient in sales technology (SFDC/HubSpot) and experience with data flows, AI/ML concepts, analytics, APIs/webhooks, reverse-ETLs, or JSON
  • Previous experience at growth-stage companies with a preference for developer tools, data analytics, or value-based selling to sales and marketing orgs.
  • A solution-based approach to selling and the ability to manage a sales process.
  • Excellent presentation and listening skills, organization, and contact management capabilities.
  • A hands-on approach to learning technical concepts and leading technical discussions internally and externally with stakeholders of all levels.
  • A strong desire and willingness to learn and build as our product and processes evolve.

In your first week, expect to:

  • Understand Common Room’s core personas and use cases
  • Dive deep into the platform functionality by building your own instance
  • Meet your team as well as cross-functional partners and company leadership
  • Jump right into customer meetings!

In your first month, expect to:

  • Become a product expert and be proficient at leading discovery, demos, and customer calls
  • Build new customer-facing resources for POCs and implementations that help deliver a better customer experience

In your first three months, expect to:

  • Be fully ramped by leading POCs and implementations that contribute to pipeline and revenue targets
  • Contribute new processes and best practices in order to increase win rates, velocity, and deal size
  • Mentor AEs & CSMs on the product to help others better understand our product and new feature releases

Our values:

  • Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.
  • Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.
  • Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions.
  • We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.

Our benefits:

Our investment in caring for our employees and their families is a key part of our values and culture at Common Room:

  • Competitive base compensation with meaningful equity ownership
  • Health insurance including medical, dental, and vision, HSA and FSA
  • We pay 100% of your employee premium and 50% of your premium for any dependents
  • Unlimited Paid Time Off
  • Paid Company Holidays
  • Work from home policy including a laptop and support for your home office needs
  • Monthly Remote Stipend
  • 401(k) self contribution
  • Paid Family Leave
  • Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle

Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.