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Pre-Delivery Inspection (PDI) Team Lead

Clutch Canada

Clutch Canada

Etobicoke, Toronto, ON, Canada
Posted on Tuesday, July 2, 2024

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

Join our team as a Pre-Delivery Inspection (PDI) Team Lead, where you'll lead a dedicated group responsible for ensuring the quality and readiness of our vehicles before they reach our customers. In this role, you'll oversee all aspects of the PDI process, from conducting thorough inspections to coordinating with various vendors and departments to meet our delivery deadlines.

With your leadership skills and automotive expertise, you'll guide your team to success, driving efficiency and excellence at every turn. If you're passionate about cars, possess strong leadership abilities, and thrive in a fast-paced environment, we invite you to apply and be a crucial part of our team.

What You’ll Do:

  • Lead and manage a team responsible for completing Pre-Delivery Inspections (PDI) of our vehicles.
  • Identify and organize delivery vehicles using our internal database and scheduling calendar.
  • Request and dispatch vehicles to internal or external vendors as needed.
  • Identify or request a valid Ontario motor vehicle safety for these vehicles.
  • Ensure that vehicles are cleaned and detailed before they are transferred to our field operations team.
  • Complete detailed reports and identify any issues discovered during the pre-delivery inspection.
  • Display a complete understanding of internal and external compliance standards that vehicles must meet to move through the company's PDI process. Immediately escalate concerns regarding vehicles that do not adhere to these standards with a high level of accuracy.
  • Monitor and track key performance indicators (KPIs) related to vehicle preparation, such as PDI completion rate, time taken for PDI, and customer satisfaction with vehicle condition upon delivery.
  • Effectively manage a team of technicians through leadership and guidance.
  • Conduct performance management activities and set goals with team members.
  • Establish a culture of accountability within the team by empowering individuals and assigning clear responsibilities.
  • Assist with recruiting and building an effective PDI team.
  • The working schedule is Monday to Friday 8:00 am to 4:30 pm - Occasional weekends and overtime as needed.

We’re looking for:

  • Previous experience in managing and leading a team.
  • 1-3+ years of experience in an automotive service or inspection role.
  • High level of computer literacy, including proficiency in spreadsheets.
  • Excellent verbal and written communication skills with the ability to build effective relationships across departments.
  • Strong team player with exceptional leadership and coaching skills.
  • Ability to manage and prioritize multiple tasks.
  • Demonstrates initiative to develop and implement process improvements with a continuous improvement outlook.
  • Adheres to health and safety standards and emphasizes their importance to team members.
  • Posses a valid/clean driver's license (G license preferred).
  • High school diploma or equivalent.
  • Proficient in English both written and verbal.
  • Having an iPhone is a plus.

Why you’ll love it at Clutch:

  • Autonomy - You have the freedom to create your own path
  • Competitive Salary
  • Health & Dental Benefits
  • Generous Time Off Program
  • Opportunity to work for an ambitious and fast-moving startup

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca