Sr. Customer Project Manager
Apex.AI
Customer Service, Operations
Munich, Germany
Posted on Tuesday, June 4, 2024
Join Apex.AI in revolutionizing the forefront of technological innovation across diverse industries. As a Senior Customer Project Manager, you lead groundbreaking projects that redefine the landscape of mobility, automation, and beyond. You are responsible for rolling out Apex.AI software products to customers, driving the customer relationship and ensuring the successful delivery of proofs of concept and series production projects, shaping the future of autonomous vehicles, industrial automation, and various other sectors, and making a profound impact on global technological advancement in software-defined technology. To be successful in this role, you must be a natural team leader, have fantastic written and verbal communication skills, and possess the ability to prioritize, execute, and deliver.
At Apex.AI, we foster a culture of collaboration, innovation, and continuous learning. Our diverse team of experts is united by a shared passion for pushing boundaries and delivering excellence. As a Senior Customer Project Manager, you thrive in an environment where your ideas are valued, and your contributions make a tangible impact on the success of our projects and the satisfaction of our customers.
This role is a hybrid role, located in our Munich office. Current work authorization in Germany is required.
What You'll Do—Responsibilities
- Ensuring the successful delivery of customer projects, from proofs-of-concept to series production
- Understand the customer’s goals and challenges and apply Apex.AI’s solutions to those problems
- Lead technical conversations with customers; effectively communicate status updates and answer tough customer questions
- Lead Product and Application Engineers to deliver customer projects and deliverables on time and with the highest quality
- Be an advocate for the customer internally, and relay feedback and requirements to the engineering teams
- Effectively balance multiple priorities and ensure efficiency for projects and deliverables
- Be the face of Apex.AI to customers and exemplify Apex.AI’s core values
- Apply your strong problem-solving abilities and software development expertise to support global automotive and industrial customers in integrating Apex.AI products into their projects.
You Have
- B.S. or higher degree in software engineering, computer science, or a related field with relevant work experience in software development
- At least 7 years of proven experience in a customer-facing role
- Excellent English oral and written communication skills
- Strong problem-solving skills demonstrated through analytical thinking, creativity, and critical decision-making
- Experience in any of the following automotive domains: ADAS, Infotainment/UX, Motion Control, Body Control, Safety, E/E Architecture or related domains
- Understanding of low-level software and vehicle OS (RTOS, framework, Middleware)
- Understanding of embedded network and communication concepts (Ethernet, CAN, SOME/IP, etc.)
- Strong and proven project management skills
- Self-motivated, comfortable operating without direct supervision
- Minimum German proficiency level of C1 (CEFR) required for business and technical discussions
Nice to Have
- Project Management Professional (PMP), Prince2 or similar certification
- Experience delivering series production projects in the automotive industry, either as part of an OEM or a supplier
- Experience with git, GitLab or similar tools
- 3+ years of C/C++ development expertise
Compensation
- The base salary starts at 112,000 euros/year.
- Equity, benefits, and variable bonus may be provided as part of the total compensation package. Not all candidates will be eligible for the upper end of the salary range. The exact salary will depend on multiple factors, including the candidate's skills, experience, and other qualifications.
About Apex.AI
Apex.AI is an international developer of safety-certified base software, enabling a faster transition to software-defined vehicles and software-defined mobility. The company’s software products are based on proven open-source software, such as ROS or Eclipse iceoryx. Through a proprietary process, we add what is necessary to support commercial and safety-critical applications such as functional safety, real-time determinism and flawless performance. The company's flagship product is Apex.Grace, an automotive-grade, real-time, reliable software development kit. Apex.AI’s headquarters is located in Palo Alto, CA, USA, with offices in Berlin, Munich, Stuttgart in Germany, Gothenburg in Sweden, Tokyo in Japan and Pangyo in South Korea. To date, Apex.AI has raised over $75 million USD from world-class venture, financial and strategic investors, including AGCO, Airbus Ventures, Canaan, Continental AG, Daimler Truck, HELLA Ventures, Jaguar Land Rover’s InMotion Ventures, Lightspeed, Orillion, Toyota Ventures, Volvo Group Venture Capital and ZF.