At Apartment List, we’re transforming how people rent—making it smarter, easier, and a lot less frustrating. Our platform has already matched over a 1.4 million renters with their next home, while helping properties fill units with the right residents. Backed by strong growth and a big vision, we’re building the future of renting—and inviting bold thinkers to help us shape it!

At Apartment List, we believe renting should be personal, seamless, and stress-free. As the Head of Partner Experience, you’ll lead the teams that shape every aspect of our partners’ journey — from first technical consultation to activation and long-term success on the Apartment List platform. This role is a critical connector between Sales, Product, Marketing, and our customer-facing teams — ensuring we deliver clarity, speed, and confidence at every touchpoint.

You’ll unify and scale our Implementation and Partner Operations orgs, with a single goal in mind: deliver high-impact experiences that deepen partner value, drive retention, and fuel revenue growth. It’s a rare blend of technical depth, operational excellence, and customer obsession — ideal for a leader who thrives at the intersection of execution and experience.

Here’s what you’ll do as part of the team:

Lead and scale a cross-functional Partner Experience organization encompassing Implementation, Client Services, and Partner Operations, with potential for further expansion
Define and execute a unified partner strategy that drives satisfaction, retention, and revenue impact
Establish and maintain high-impact service standards, systems, and success metrics across all teams
Partner closely with Sales, Product, and Marketing to ensure a seamless pre- and post-sale journey
Build feedback loops that elevate the voice of the partner and influence product and platform improvements
Drive operational rigor through streamlined processes, automation, and resource alignment
Inspire a team culture centered on proactive communication, collaboration, and accountability

Here are the skills and experience you’ll need to be successful:

You have 10+ years leading customer- or partner-facing teams in SaaS, marketplace, or technology-forward companies
You’ve successfully built and scaled multidisciplinary teams — including CS, implementation, technical support, or partner operations
You bring deep expertise in B2B customer lifecycle design, onboarding, and success metrics
You’re both strategic and execution-oriented, with a proven ability to operate in high-growth, high-change environments
You know how to partner with Sales, Product, and Marketing to align on shared outcomes
You bring executive presence and a sharp ability to influence internally and externally
You’re relentlessly focused on outcomes — whether they’re measured in speed, satisfaction, or scalability

Here’s how we’ll measure success:

Partner satisfaction: CSAT, NPS, and qualitative feedback
Retention and expansion: Logo retention, partner revenue growth
Time-to-value: Speed of activation, onboarding quality
Operational efficiency: Response times, ticket resolution, automation impact
Cross-functional alignment: Strong collaboration with Product and Sales leadership

Why Apartment List?

An exceptional team: You’ll join high-performing A-Listers who take pride in doing great work while supporting each other.
A chance to grow: In this role, you’ll shape the future of how we serve partners — and elevate a critical part of our business along the way.
A mission that matters: We’re here to match people with homes they love. You’ll help ensure our partners are set up to deliver on that promise every day.

Here's the Pay Range:

At Apartment List, we carefully consider a variety of factors to determine compensation for each position, including the role, level, and work. Total compensation for this role includes base salary, performance bonus, and equity. OTE (On-Target Earnings) varies by location tier:

Tier 1: $225,000 – $273,000 OTE
Tier 2: $208,000 – $252,000 OTE
Tier 3: $191,000 – $232,000 OTE

Approximately 12–15% of OTE is performance-based bonus. Final compensation is based on candidate experience and location.

This role requires up to 20% travel focused on attending key conferences, supporting top partner engagements, and participating in leadership offsites.

This reflects the compensation target for new hire salaries for the position across all US locations. Please note, the compensation details provided do not include benefits and perks that we offer.

We also rely on market indicators along with considering your work location, job related skills, experience and relevant education and training, to determine compensation that is fair and competitive for you. Apartment List will consider paying compensation near the higher of the range in exceptional circumstances, where candidates have the experience, credentials or expertise that would warrant such consideration. It is always our goal to hire exceptional talent and we would be happy to share more about compensation during the hiring process.

Here's what's in it for you (full-time US based employees only; does not apply to contract roles):

Competitive Compensation: Including annual salary, pre-IPO stock options, and other financial compensation (if applicable)
Medical, Dental, and Vision Coverage: 100% of premiums covered for you AND all of your dependents
Unlimited Flexible Time Off: Unlimited FTO in addition to 12 company holidays per year, quarterly “recharge” days, and a week-long holiday break
Home Office Reimbursement: To cover home office furniture and supplies, monthly home internet, and monthly cell phone (if applicable)
Health & Wellness Reimbursement: To cover monthly gym membership or other qualifying expenses
Parental Support: Generous parental and family leave, fertility benefits, and employer-sponsored stipends towards family forming services
401k Plan: To support you in your individual retirement goals
Team Events: Frequent team-building events, fun team off-sites, and bi-annual company meetups
Commitment to DEI: To prioritize Diversity, Equity, and Inclusion within our workplace and to stay true to our values and mission
Mentorship and Training: To get you onboard quickly, learn new professional skills, and invest in your career development
Impact and Visibility: To expose you to and provide the opportunity to work on highly strategic initiatives that will transform the business
Encouragement and Empowerment: To explore and adopt new technologies and drive meaningful decisions and outcomes
At Apartment List we believe that everyone deserves a home they love AND a career they love. We strive to build a diverse team that is a reflection of the people we serve; this is made possible through our commitment to fostering a culture of diversity, inclusion, equity, and connectedness.

As a proud equal opportunity employer, we celebrate the collection of individual differences, life experiences, ideas, perspectives, knowledge, and talent. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status.

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Req ID: R445

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